Accessibility Strategy Identified Needs Survey (Screen Reader Accessible)

Thank you for filling out this quick survey.

This survey should only take you 3-5 minutes to complete.
Your answers will help make the services and programs offered by the San Francisco Municipal Transportation Agency more accessible.

The "Identified Needs" in this survey are part of a larger initiative called the Accessible Strategy Needs Assessment.
You can read more about the Identified Needs in this survey on the Accessible Strategy Needs Assessment website.

The Needs Assessment is informed by performance data, community wisdom and institutional knowledge to summarize our efforts to make San Francisco’s transportation network accessible to all and to identify shortcomings where improvement is needed.

The Identified Needs are informed by:
•   Years of community outreach and engagement.
•   Planning and program implementation.
•   Customer survey responses.
•   Workshop findings.
•   Citywide task force recommendations.
•   Staff interviews.
•   On-time performance metrics.

The survey is structured to allow you to rank your priorities within each category of Identified Needs.

Community members are also encouraged to contact us at AccessibilityStrategy@SFMTA.com to ask us a question, provide additional feedback or let us know that you are interested in project updates.

Your feedback today will inform the next phase of the Accessibility Strategy called "Goals and Actions". During the Goals and Actions phase, staff at the SFMTA will decide which needs from the Needs Assessment will be prioritized for funding and staff attention.

1. Do you want to rank streets-related needs? *This question is required.

Please rank your priorities for improving the accessibility of Streets Capital Projects from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6
Consistent Accessibility Guidance on Streets Projects	Rank Consistent Accessibility Guidance on Streets Projects as 1 out of 6	Rank Consistent Accessibility Guidance on Streets Projects as 2 out of 6	Rank Consistent Accessibility Guidance on Streets Projects as 3 out of 6	Rank Consistent Accessibility Guidance on Streets Projects as 4 out of 6	Rank Consistent Accessibility Guidance on Streets Projects as 5 out of 6	Rank Consistent Accessibility Guidance on Streets Projects as 6 out of 6
Multi-Agency Project Coordination	Rank Multi-Agency Project Coordination as 1 out of 6	Rank Multi-Agency Project Coordination as 2 out of 6	Rank Multi-Agency Project Coordination as 3 out of 6	Rank Multi-Agency Project Coordination as 4 out of 6	Rank Multi-Agency Project Coordination as 5 out of 6	Rank Multi-Agency Project Coordination as 6 out of 6
Flexible and Responsive Safety Improvements	Rank Flexible and Responsive Safety Improvements as 1 out of 6	Rank Flexible and Responsive Safety Improvements as 2 out of 6	Rank Flexible and Responsive Safety Improvements as 3 out of 6	Rank Flexible and Responsive Safety Improvements as 4 out of 6	Rank Flexible and Responsive Safety Improvements as 5 out of 6	Rank Flexible and Responsive Safety Improvements as 6 out of 6
Accessible Pedestrian Signals	Rank Accessible Pedestrian Signals as 1 out of 6	Rank Accessible Pedestrian Signals as 2 out of 6	Rank Accessible Pedestrian Signals as 3 out of 6	Rank Accessible Pedestrian Signals as 4 out of 6	Rank Accessible Pedestrian Signals as 5 out of 6	Rank Accessible Pedestrian Signals as 6 out of 6
Accessible Parking and Loading	Rank Accessible Parking and Loading as 1 out of 6	Rank Accessible Parking and Loading as 2 out of 6	Rank Accessible Parking and Loading as 3 out of 6	Rank Accessible Parking and Loading as 4 out of 6	Rank Accessible Parking and Loading as 5 out of 6	Rank Accessible Parking and Loading as 6 out of 6
Parking and Charging of Personal Mobility Devices	Rank Parking and Charging of Personal Mobility Devices as 1 out of 6	Rank Parking and Charging of Personal Mobility Devices as 2 out of 6	Rank Parking and Charging of Personal Mobility Devices as 3 out of 6	Rank Parking and Charging of Personal Mobility Devices as 4 out of 6	Rank Parking and Charging of Personal Mobility Devices as 5 out of 6	Rank Parking and Charging of Personal Mobility Devices as 6 out of 6

Please rank your priorities for improving the accessibility of Streets Policy and Planning from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Accessibility-Informed Programs and Planning	Rank Accessibility-Informed Programs and Planning as 1 out of 4	Rank Accessibility-Informed Programs and Planning as 2 out of 4	Rank Accessibility-Informed Programs and Planning as 3 out of 4	Rank Accessibility-Informed Programs and Planning as 4 out of 4
Accessibility-Informed Data and Evaluations	Rank Accessibility-Informed Data and Evaluations as 1 out of 4	Rank Accessibility-Informed Data and Evaluations as 2 out of 4	Rank Accessibility-Informed Data and Evaluations as 3 out of 4	Rank Accessibility-Informed Data and Evaluations as 4 out of 4
Accessible Emerging Private Passenger Services	Rank Accessible Emerging Private Passenger Services as 1 out of 4	Rank Accessible Emerging Private Passenger Services as 2 out of 4	Rank Accessible Emerging Private Passenger Services as 3 out of 4	Rank Accessible Emerging Private Passenger Services as 4 out of 4
Increased Adoption of Adaptive Cycling and Scooter Programs	Rank Increased Adoption of Adaptive Cycling and Scooter Programs as 1 out of 4	Rank Increased Adoption of Adaptive Cycling and Scooter Programs as 2 out of 4	Rank Increased Adoption of Adaptive Cycling and Scooter Programs as 3 out of 4	Rank Increased Adoption of Adaptive Cycling and Scooter Programs as 4 out of 4

2. Do you want to rank Muni-related needs? *This question is required.

Please rank your priorities for improving the accessibility of Muni Capital Projects from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6
Accessible Muni Vehicles	Rank Accessible Muni Vehicles as 1 out of 6	Rank Accessible Muni Vehicles as 2 out of 6	Rank Accessible Muni Vehicles as 3 out of 6	Rank Accessible Muni Vehicles as 4 out of 6	Rank Accessible Muni Vehicles as 5 out of 6	Rank Accessible Muni Vehicles as 6 out of 6
Reliable Elevators and Escalators	Rank Reliable Elevators and Escalators as 1 out of 6	Rank Reliable Elevators and Escalators as 2 out of 6	Rank Reliable Elevators and Escalators as 3 out of 6	Rank Reliable Elevators and Escalators as 4 out of 6	Rank Reliable Elevators and Escalators as 5 out of 6	Rank Reliable Elevators and Escalators as 6 out of 6
Accessible Surface Rail Stops	Rank Accessible Surface Rail Stops as 1 out of 6	Rank Accessible Surface Rail Stops as 2 out of 6	Rank Accessible Surface Rail Stops as 3 out of 6	Rank Accessible Surface Rail Stops as 4 out of 6	Rank Accessible Surface Rail Stops as 5 out of 6	Rank Accessible Surface Rail Stops as 6 out of 6
Accessible Signage and Wayfinding	Rank Accessible Signage and Wayfinding as 1 out of 6	Rank Accessible Signage and Wayfinding as 2 out of 6	Rank Accessible Signage and Wayfinding as 3 out of 6	Rank Accessible Signage and Wayfinding as 4 out of 6	Rank Accessible Signage and Wayfinding as 5 out of 6	Rank Accessible Signage and Wayfinding as 6 out of 6
Improved Bus Shelters	Rank Improved Bus Shelters as 1 out of 6	Rank Improved Bus Shelters as 2 out of 6	Rank Improved Bus Shelters as 3 out of 6	Rank Improved Bus Shelters as 4 out of 6	Rank Improved Bus Shelters as 5 out of 6	Rank Improved Bus Shelters as 6 out of 6
Modified Flag Stops	Rank Modified Flag Stops as 1 out of 6	Rank Modified Flag Stops as 2 out of 6	Rank Modified Flag Stops as 3 out of 6	Rank Modified Flag Stops as 4 out of 6	Rank Modified Flag Stops as 5 out of 6	Rank Modified Flag Stops as 6 out of 6

Please rank your priorities for improving the accessibility of Muni Service Planning and Policy from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5
Service Planning for Accessibility	Rank Service Planning for Accessibility as 1 out of 5	Rank Service Planning for Accessibility as 2 out of 5	Rank Service Planning for Accessibility as 3 out of 5	Rank Service Planning for Accessibility as 4 out of 5	Rank Service Planning for Accessibility as 5 out of 5
Affordable Muni	Rank Affordable Muni as 1 out of 5	Rank Affordable Muni as 2 out of 5	Rank Affordable Muni as 3 out of 5	Rank Affordable Muni as 4 out of 5	Rank Affordable Muni as 5 out of 5
Operator Training Refreshers Based Upon Customer Feedback	Rank Operator Training Refreshers Based Upon Customer Feedback as 1 out of 5	Rank Operator Training Refreshers Based Upon Customer Feedback as 2 out of 5	Rank Operator Training Refreshers Based Upon Customer Feedback as 3 out of 5	Rank Operator Training Refreshers Based Upon Customer Feedback as 4 out of 5	Rank Operator Training Refreshers Based Upon Customer Feedback as 5 out of 5
Accessible Communication of Service Schedules and Changes	Rank Accessible Communication of Service Schedules and Changes as 1 out of 5	Rank Accessible Communication of Service Schedules and Changes as 2 out of 5	Rank Accessible Communication of Service Schedules and Changes as 3 out of 5	Rank Accessible Communication of Service Schedules and Changes as 4 out of 5	Rank Accessible Communication of Service Schedules and Changes as 5 out of 5
Continued Community Collaboration	Rank Continued Community Collaboration as 1 out of 5	Rank Continued Community Collaboration as 2 out of 5	Rank Continued Community Collaboration as 3 out of 5	Rank Continued Community Collaboration as 4 out of 5	Rank Continued Community Collaboration as 5 out of 5

3. Do you want to rank paratransit-related needs? *This question is required.

Please rank your priorities for improving the accessibility of Paratransit Mobility Management from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Effective Travel Training Resources and Materials	Rank Effective Travel Training Resources and Materials as 1 out of 4	Rank Effective Travel Training Resources and Materials as 2 out of 4	Rank Effective Travel Training Resources and Materials as 3 out of 4	Rank Effective Travel Training Resources and Materials as 4 out of 4
"No-Wrong-Door" Approach	Rank "No-Wrong-Door" Approach as 1 out of 4	Rank "No-Wrong-Door" Approach as 2 out of 4	Rank "No-Wrong-Door" Approach as 3 out of 4	Rank "No-Wrong-Door" Approach as 4 out of 4
Support Community Health	Rank Support Community Health as 1 out of 4	Rank Support Community Health as 2 out of 4	Rank Support Community Health as 3 out of 4	Rank Support Community Health as 4 out of 4
Improved Engagement to Non-English Speaking Communities	Rank Improved Engagement to Non-English Speaking Communities as 1 out of 4	Rank Improved Engagement to Non-English Speaking Communities as 2 out of 4	Rank Improved Engagement to Non-English Speaking Communities as 3 out of 4	Rank Improved Engagement to Non-English Speaking Communities as 4 out of 4

Please rank your priorities for improving the accessibility of Paratransit Capital from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Electric Paratransit Vehicle Procurement	Rank Electric Paratransit Vehicle Procurement as 1 out of 3	Rank Electric Paratransit Vehicle Procurement as 2 out of 3	Rank Electric Paratransit Vehicle Procurement as 3 out of 3
Permanent Paratransit Facility	Rank Permanent Paratransit Facility as 1 out of 3	Rank Permanent Paratransit Facility as 2 out of 3	Rank Permanent Paratransit Facility as 3 out of 3
Other Physical Technological Investments	Rank Other Physical Technological Investments as 1 out of 3	Rank Other Physical Technological Investments as 2 out of 3	Rank Other Physical Technological Investments as 3 out of 3

Please rank your priorities for improving the accessibility of Paratransit Financial from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Cost-Effective Alternatives to Traditional Van Service	Rank Cost-Effective Alternatives to Traditional Van Service as 1 out of 4	Rank Cost-Effective Alternatives to Traditional Van Service as 2 out of 4	Rank Cost-Effective Alternatives to Traditional Van Service as 3 out of 4	Rank Cost-Effective Alternatives to Traditional Van Service as 4 out of 4
Fare Assistance	Rank Fare Assistance as 1 out of 4	Rank Fare Assistance as 2 out of 4	Rank Fare Assistance as 3 out of 4	Rank Fare Assistance as 4 out of 4
Clipper Payments for Paratransit Services	Rank Clipper Payments for Paratransit Services as 1 out of 4	Rank Clipper Payments for Paratransit Services as 2 out of 4	Rank Clipper Payments for Paratransit Services as 3 out of 4	Rank Clipper Payments for Paratransit Services as 4 out of 4
Fixed Route Fare Policy Impacts on Paratransit	Rank Fixed Route Fare Policy Impacts on Paratransit as 1 out of 4	Rank Fixed Route Fare Policy Impacts on Paratransit as 2 out of 4	Rank Fixed Route Fare Policy Impacts on Paratransit as 3 out of 4	Rank Fixed Route Fare Policy Impacts on Paratransit as 4 out of 4

Please rank your priorities for improving the accessibility of Paratransit Eligibility and Enrollment from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Regional Eligibility Coordination Efforts	Rank Regional Eligibility Coordination Efforts as 1 out of 4	Rank Regional Eligibility Coordination Efforts as 2 out of 4	Rank Regional Eligibility Coordination Efforts as 3 out of 4	Rank Regional Eligibility Coordination Efforts as 4 out of 4
Improved Eligibility and Enrollment Processes	Rank Improved Eligibility and Enrollment Processes as 1 out of 4	Rank Improved Eligibility and Enrollment Processes as 2 out of 4	Rank Improved Eligibility and Enrollment Processes as 3 out of 4	Rank Improved Eligibility and Enrollment Processes as 4 out of 4
Service for Prospective Paratransit Applicants	Rank Service for Prospective Paratransit Applicants as 1 out of 4	Rank Service for Prospective Paratransit Applicants as 2 out of 4	Rank Service for Prospective Paratransit Applicants as 3 out of 4	Rank Service for Prospective Paratransit Applicants as 4 out of 4
Online Scheduling and Payment	Rank Online Scheduling and Payment as 1 out of 4	Rank Online Scheduling and Payment as 2 out of 4	Rank Online Scheduling and Payment as 3 out of 4	Rank Online Scheduling and Payment as 4 out of 4

Please rank your priorities for improving the accessibility of Paratransit Service and Performance from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Same Day Reservations and Chained Trips	Rank Same Day Reservations and Chained Trips as 1 out of 3	Rank Same Day Reservations and Chained Trips as 2 out of 3	Rank Same Day Reservations and Chained Trips as 3 out of 3
Community Engagement and Partnerships	Rank Community Engagement and Partnerships as 1 out of 3	Rank Community Engagement and Partnerships as 2 out of 3	Rank Community Engagement and Partnerships as 3 out of 3
Staff and Contractor Recruitment	Rank Staff and Contractor Recruitment as 1 out of 3	Rank Staff and Contractor Recruitment as 2 out of 3	Rank Staff and Contractor Recruitment as 3 out of 3

4. Do you want to rank taxi-related needs?

Please rank your priorities for improving the accessibility of Taxis from most to least important. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Accessible Taxi Stands	Rank Accessible Taxi Stands as 1 out of 3	Rank Accessible Taxi Stands as 2 out of 3	Rank Accessible Taxi Stands as 3 out of 3
Ramp Taxi Availability	Rank Ramp Taxi Availability as 1 out of 3	Rank Ramp Taxi Availability as 2 out of 3	Rank Ramp Taxi Availability as 3 out of 3
Accessibility-Informed Taxi Policies	Rank Accessibility-Informed Taxi Policies as 1 out of 3	Rank Accessibility-Informed Taxi Policies as 2 out of 3	Rank Accessibility-Informed Taxi Policies as 3 out of 3

5. Are you aware of any accessibility-related needs that are missing from this list? Please provide as much detail as possible.