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Fiber-to-the-Home (Broadband) Interest Form

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1. Basic Monthly Costs

FTTH service rates would have to be set at a level sufficient to recover capital build-out costs and to sustain operation and maintenance requirements for network upkeep. 
 
How much would you be willing to pay each month for fiber internet only service (up to 1 Gig of bandwidth, not including television or phone)? Please consider a land-line phone service could cost approximately $20 per month. *This question is required.
2. One-Time Installation Costs

Depending on how far you are from the fiber optic network, installation costs for individual homes can vary significantly. Similar to electric service, HG&E will likely install the necessary infrastructure up to the side of the house. A managed home Wi-Fi broadband router is included with the service. Limited inside wiring may be required. Inside wiring of home networks is not included. If you are renting, HG&E will need permission from your landlord. 
 
How much would you be willing to pay to cover initial installation costs? *This question is required.
3. Cut the Cord & Stream Entertainment (TV/Video)

In an effort to understand the willingness to "cut the cord" and stream television and video entertainment over the Internet, we want to make customers aware of the associated expenses. You may have streaming subscriptions already, such as Prime, Netflix, or others. These streaming subscriptions and associated fees will not change with HG&E fiber broadband Internet. If you or someone you know is savvy with home networking, many local TV stations are available digitally over-the-air. Devices such as Tablo allow the user to install a small antenna on the roof or in the attic and capture the signals for streaming over the home network to Internet-enabled TVs.

For TV, the cost of Internet streaming services can range from free to as much as $200 a month.

Please indicate your level of comfort with streaming technologies. *This question is required.
4. Customers will need an Optical Network Terminal (ONT), similar to a cable modem, and a Wi-Fi router. Many fiber providers include this as part of the service. Subscribers can choose to take the router or not. Most network issues occur in the home. Wi-Fi in particular. A managed home router enables the provider to have visibility into the home. This eases troubleshooting efforts, reduces truck rolls, and increases customer satisfaction. If the subscriber wants broader Wi-Fi coverage, mesh options can be offered as an add-on. HG&E will own and maintain any equipment it supplies. If you do not have a smart, internet-ready television you will need to buy a device like a Roku. If you are switching from Xfinity, you will give up your traditional remote and stream entertainment in a new way. *This question is required.
5. Express Interest

Considering the information within this form, would you be willing to cut the cord and subscribe to residential fiber internet if it was offered by HG&E? See FAQ for more information. *This question is required.
6. Why are you interested in internet only fiber-to-the-home? Please select all that apply *This question is required.
8. Contact information
This question requires a valid email address.
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Are you an HG&E customer?

*This question is required.
11. Do you rent or own your home? *This question is required.
12. Please indicate your age. *This question is required.
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