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Wild Rose REA

2026 Member Feedback Survey

Wild Rose REA is entering an important period of planning for the future of the Association, and we want to hear directly from you. Your feedback will help Wild Rose REA understand member priorities, strengthen communications and guide planning for the years ahead. As a member-owned co-operative, Wild Rose REA exists to serve the people and communities who rely on us every day. Your feedback helps us understand what is working well, where we can improve and what matters most to members as we plan for the years ahead.

The electricity landscape in Alberta is changing, and issues such as affordability, reliability, local accountability and long-term system planning remain important for rural utilities and the members they serve. Your input will help guide our planning, strengthen our communications and ensure future decisions continue to reflect the needs of rural homes, farms, businesses and communities.

The survey is also an opportunity to help us better understand how members view the value of the REA model. Wild Rose REA is different because it is member-owned, locally governed and not-for-profit. Members are not simply customers. They are owners of the Association, with a voice in its future. We encourage you to answer candidly. All feedback is valuable and will help Wild Rose REA better understand member priorities, experiences and opportunities for improvement.

Members who complete the survey will be entered into a draw for a chance to receive a $100 credit on their power bill. The draw is intended to recognize members for taking the time to participate and is not influenced by the nature of the feedback provided.

Thank you for taking the time to participate and for being part of Wild Rose REA.
 
First Name
REA Account Number
3.
How long have you received power from Wild Rose REA?
*This question is required.
4.
Are you satisfied with the overall level of service you receive from Wild Rose REA?
*This question is required.
5.
Wild Rose REA operates and maintains a reliable distribution system.
*This question is required.
6.
It is important to me to be part of a local, member-owned co-operative.
*This question is required.
7.
Wild Rose REA supports the communities it serves.
*This question is required.
8.
How well do you understand what it means to be a Wild Rose REA member?
 
*This question is required.
9.
Before this survey, were you aware that Wild Rose REA saved members $2.8 million in 2025 through its distribution charges and Cooperative Energy Rate?
 
*This question is required.
10.
Which of the following do you see as the most important benefits of the REA model? Please select up to three.
*This question is required.
11. How important are the following to you as a Wild Rose REA member? *This question is required.
Space Cell Very ImportantSomewhat importantNot important
Local Ownership
Reliable Power
Low distribution cost
Responsive service
Community investment
Clear communication
Member engagement
Long Term Planning
12.
With your most recent office or telephone experience in mind, Wild Rose REA staff were courteous and professional.
 
*This question is required.
13.
Wild Rose REA staff were able to address or resolve my question or concern.
 
*This question is required.
14.
If you requested a quotation for a new service, relocation or upgrade, how satisfied were you with the service you received?
*This question is required.
15.
During your last power outage, how satisfied were you with Wild Rose REA’s response time?
*This question is required.
16.
If you experienced a power outage after hours, how satisfied were you with the call center?
*This question is required.
17.
How do you currently receive information from Wild Rose REA? Please select all that apply.
*This question is required.
18.
What information would you like to receive more of from Wild Rose REA? Please select up to three.
*This question is required.
19.
Do you have backup power in the event of an emergency, or severe storm?
*This question is required.
20.
Do you have a 72-hour emergency kit, and know how to prepare your home in the event of an emergency?
*This question is required.
21.
Do you know what a GenerLink is, and how it can be used to power your home during a power outage?
*This question is required.
22.
When you think about the value Wild Rose REA provides to members, which three of the following matter most to you? Select up to three.
*This question is required.
23.
Of the three items you selected, which one is most important to you when Wild Rose REA is making decisions for the future?
*This question is required.
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