Eurail B.V. (hereinafter: “Eurail”) collects and processes privacy-sensitive data or personal data for the purposes of customer feedback sessions. Eurail deems careful handling of personal data very important. Personal data are therefore carefully processed and secured by us in accordance with the requirements for the processing of personal data laid down in European privacy legislation.

In our processing activities, we comply with privacy law requirements. This means, among other things, that we:

• clearly state for what purposes we process personal data, as we do in this privacy statement;
• strive to limit the collection of personal data to those needed for legitimate purposes only;
• first request your express consent to the processing of your personal data in cases where your consent is required;
• implement appropriate security measures to protect your personal data, and demand the same of parties processing personal data on our instructions;
• respect your right to request inspection of your personal data and have them corrected or deleted.
• We act as the controller in the data processing. In this privacy statement, we explain which personal data we collect and use and for what purposes. We recommend that you read this statement carefully.

This privacy statement was most recently revised on 06 June 2024.


PROCESSING OF PERSONAL DATA
By participating in the customer feedback video session, you leave certain data with us, which may include personal data. We only store and use personal data that are provided directly by you or which are clearly provided to us for processing purposes. We will not use the personal data for any other purposes, unless you have given your prior consent thereto.

To do this, we collect the following information from you to sign up for the customer feedback sessions:

• First name;
• Surname;
• Age;
• Location;
• Email address; and,
• Residence address (used for purposes of the NDA only)
• Passport details (used for purposes of the NDA only)
• Phone number

Any personal information you provide during the feedback sessions will also be recorded but will not be further processed unless you have given prior consent thereto.


PROCESSING PURPOSES
We process your personal data for the following purposes:
Hosting the customer feedback sessions.


CONFIDENTIALITY & PROVISION TO THIRD PARTIES
We will not be sharing personal data to third parties. All personal data provided will be processed internally.


RETENTION PERIOD
Your data will not be stored any longer than necessary in order to achieve the purposes as named within this privacy policy, unless Eurail or any of the third-parties engaged by Eurail must observe a longer statutory retention period based on a legal obligation.


YOUR RIGHTS REGARDING YOUR DATA
As the owner of your personal data you are entitled to rights such as the ‘right to be forgotten’ and the right to be informed about the status of processing of your personal data and to request its modification and rectification (in case such data is incorrect or outdated).

You can send us a request for insight, inspection, rectification, restriction, modification, data portability of these data. You should send your request to privacy@eurail.com. To prevent abuse, we may ask you to provide proper proof of your identity.