Gender Links , (GL) a dynamic Southern African NGO based in Johannesburg, promoting gender equality and justice, seeks the services of experienced, creative, results-driven , highly motivated and committed Marketing and Operations Coordinator . The post is based in South Africa. Interested candidates should submit their CVs, references, a summary of their key achievements, and a letter of motivation to the link below: by 27 July 2026.
This is an exciting opportunity for someone who is passionate about hospitality, marketing, digital media, and customer service. Gender Links Cottages (GLC) is looking for a self-starter who can increase occupancy, strengthen GLC brand presence, and support the day-to-day operations of the GLC.
Key Responsibilities
Hospitality Marketing
- Develop and implement an innovative marketing strategy to increase occupancy and revenue.
- Grow the visibility of Gender Links Cottages across digital and traditional marketing platforms.
- Manage and optimise all social media platforms, including Facebook, Instagram, LinkedIn, TikTok, Google Business Profile, and other relevant channels.
- Create engaging content, including videos, reels, photography, newsletters, blogs, and promotional campaigns.
- Monitor online reviews and proactively manage the cottages' online reputation.
- Identify new marketing opportunities and partnerships to grow the business.
- Benchmark competitors and recommend innovative hospitality marketing initiatives.
Business Development
- Market accommodation, conferencing, events, and meeting facilities to corporate clients, NGOs, government, universities, and the tourism sector.
- Develop relationships with travel agents, event planners, tour operators, and corporate clients.
- Identify new markets and business opportunities to increase revenue.
- Promote special offers, packages, and seasonal campaigns.
Administration and Operations
- Working closely with the Cottages Manager, the successful candidate will assist with:
- Guest bookings and reservations.
- Reception and customer enquiries.
- Conference and event coordination.
- Client communication before, during, and after their stay.
- Preparation of quotations and invoices.
- General administration and reporting.
Data Analysis and Reporting
- The successful candidate will be expected to demonstrate the effectiveness of marketing activities through regular reporting by:
- Monitoring website traffic and social media analytics.
- Tracking enquiries, bookings, occupancy rates, and revenue generated through marketing initiatives.
- Producing weekly and monthly marketing performance reports.
- Using Excel dashboards and other analytical tools to demonstrate return on investment (ROI) and recommend improvements.
Minimum Requirements
- Diploma or Degree in Marketing, Hospitality Management, Tourism, Communications, Business Administration, or a related field.
- At least 3–5 years' experience in hospitality marketing, tourism marketing, hotel operations, or a similar environment.
- Proven experience in digital marketing and social media management.
- Strong photography, video creation, and content development skills.
- Excellent report writing and analytical skills.
- Advanced proficiency in Microsoft Excel and Microsoft Office.
- Experience using booking systems and online travel platforms (e.g. Booking.com, Airbnb, Expedia) will be an added advantage.
- Excellent communication and customer service skills.
- A valid driver's licence will be an added advantage.
- Legally authorised to work in South Africa.
Knowledge and Skills
- The ideal candidate will demonstrate:
- Exceptional creativity and innovative thinking.
- A strong commercial and business development mindset.
- Excellent organisational and multitasking abilities.
- High attention to detail.
- Ability to work independently and take initiative.
- Strong interpersonal and networking skills.
- Professionalism and a passion for delivering exceptional guest experiences.
Key Performance Indicators
- Success in this role will be measured by:
- Increased occupancy rates.
- Growth in bookings and revenue.
- Increased digital engagement and online visibility.
- Successful marketing campaigns.
- Positive guest reviews and customer satisfaction.
- Growth in conference and events business.
- Quality and accuracy of weekly and monthly performance reports.
To Apply:
Please submit your CV, a motivation letter, and a portfolio of previous marketing work (including social media campaigns, videos, or digital content where applicable).
Closing Date: Monday 27th July 2026
Only shortlisted candidates will be contacted for interviews. For more information on GLC go to www.genderlinks.org.za. GL reserves the right to re-advertise, should a suitable candidate not be found.
Equality Statement
Equality and diversity are at the core of Gender Links values. Staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.