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WV 2026 Youth Services Survey (YSS) for Youth

YOUTH SERVICES SURVEY (YSS) FOR YOUTH
Administered by Acentra Health for the West Virginia Department of Human Services (DoHS) Bureau for Behavioral Health (BBH)

This survey is for children and youth aged 12 to 17 who received mental health or co-occurring behavioral health services at any point between October 2025 and now. Please help BBH make services better by answering some questions about your experiences. Your answers are confidential and will not influence the services you or your child receives. 

Thank you for your time to complete the survey, which will take about 10 minutes.

Please check if you Strongly Disagree, Disagree, Are Undecided, Agree, or Strongly Agree with each of the statements below. You can also choose Not Applicable if it is something you have not experienced.
1. Overall, I am satisfied with the services I received. *This question is required.
2. I helped to choose my services. *This question is required.
3. I helped to choose my treatment goals. *This question is required.
4. The people helping me stuck with me no matter what.  *This question is required.
5. I felt I had someone to talk to when I was troubled. *This question is required.
6. I participated in my treatment. *This question is required.
7. The services I received were right for me. *This question is required.
8. The location of services was convenient for me. *This question is required.
9. Services were available at times that were convenient for me. *This question is required.
10. I got the help I wanted. *This question is required.
11. I got as much help as I needed. *This question is required.
12. Staff treated me with respect. *This question is required.
13. Staff respected my religious/spiritual beliefs. *This question is required.
14. Staff spoke with me in a way that I understood. *This question is required.
15. Staff were sensitive to my cultural/ethnic background. *This question is required.
As a result of the services I received:
 
16. I am handling daily life better. *This question is required.
17. I get along better with family members. *This question is required.
18. I get along better with friends and other people. *This question is required.
19. I am doing better in school and/or work. *This question is required.
20. I am able to cope better when things go wrong. *This question is required.
21. I am satisfied with our family life right now. *This question is required.
22. I am able to do things better that I want to do. *This question is required.
Please answer the following questions about your relationships with persons other than your mental health provider(s). As a result of the services my child and/or family received:
23. I know people who will listen and understand me when I need to talk. *This question is required.
24. I have people I am comfortable talking with about my problems. *This question is required.
25. In a crisis, I would have the support I need from family or friends. *This question is required.
26. I have people with whom I can do enjoyable things. *This question is required.
Please tell us more about the services you received since October 2025 and how you are doing now.
30. Did you receive services from any of the following Comprehensive Behavioral Health Centers ("Comps") or Certified Community Behavioral Health Clinics (CCBHCs) since October 2025?  Please check all that apply.
32. Are you currently living with family? *This question is required.
33. Have you lived in any of the following places in the last year? Please check all that apply. *This question is required.
34. In the last year, did you see a medical doctor or other health care professional for a health check-up or because you were sick? Check one.
  *This question is required.
35. Are you taking medication for emotional/behavioral health needs? *This question is required.
Did the doctor or health care provider tell you the possible side effects of the medication? *This question is required.
36. Are you still receiving mental health or co-occurring behavioral health services? *This question is required.
37. How long did you receive services? *This question is required.
Were you arrested since beginning to receive mental health services?
  *This question is required.
Were you arrested during the 12 months prior to that?
  *This question is required.
Since you began to receive mental health services, have your encounters with the police *This question is required.
Were you expelled or suspended since beginning services?
  *This question is required.
Were you expelled or suspended during the 12 months prior to that?
  *This question is required.
Since starting to receive services, the number of days I was in school is
  *This question is required.
The reason I answered "does not apply" to the number of days I was in school is because I *This question is required.
Were you arrested during the last 12 months? *This question is required.
Were you arrested during the 12 months prior to that?
  *This question is required.
Over the last year, have your encounters with the police
  *This question is required.
Were you expelled or suspended during the last 12 months? *This question is required.
Were you expelled or suspended during the 12 months prior to that?
  *This question is required.
Over the last year, the number of days I was in school is
  *This question is required.
38. The reason the number of days I was in school does not apply is that I *This question is required.
Please let us know a little more about you.
39. Are either of your parents Hispanic or Latino?
40. What is your race? Please mark all that apply.
42. What is your sex?
43. Do you have Medicaid insurance?
Do you have health insurance other than Medicaid?
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