Skip survey header

CVSN Business Innovation Accelerator: Advisory Council Feedback – TecAlliance Session

Thank you for reviewing the TecAlliance Innovation Accelerator Session, focused on their TecCom Warranty Returns Process. TecAlliance is the established industry standard for parts data and B2B commerce in Europe, and they are evaluating fit for North American heavy duty distribution. This survey gathers structured industry feedback to help determine:

- Whether a standardized digital returns solution fits North American heavy duty distribution
- Where it creates operational value and where it falls short
- What must improve technically or commercially for adoption
- How TecAlliance should evolve their offering for this market


Estimated time: 5-7 minutes.

SECTION 1 – Contact Information
1. Contact Information *This question is required.
SECTION 2 – How You Participated
Your answers help us understand whether feedback comes from the live session or from watching the edited recording.
2. How did you engage with this session? *This question is required.
3. If you participated live, how prepared did you feel going into the session?
Skip if you only watched the recording
SECTION 3 – Current Returns & Warranty Challenges
4. How significant is the the returns and warranty operational burden in your organization today?  *This question is required.
5. What are the biggest issues your parts departments face today? (Select all that apply)
From TecAlliance. *This question is required.
6. How would you describe your current returns and warranty process?  *This question is required.
SECTION 4 – Returns Technology Today
From TecAlliance — your candid answers here are especially valuable.
7. How are returns and warranties currently manages across your supplier and customer network?  *This question is required.
8. How effective have your current tools been for managing returns and warranties?
9. Which returns-related areas are currently the most difficult to manage digitally in your organization?
From TecAlliance. *This question is required.
SECTION 5 – Standardization & Cross-Border Considerations
From TecAlliance.
10. How valuable would a standardized digital returns process be for your organization? *This question is required.
11. How important is it that a returns solution become an industry-wide standard rather than a single-vendor tool? *This question is required.
12. What is the biggest business benefit you would expect from a more standardized digital returns process?
From TecAlliance. *This question is required.
13. If you operate in both the US and Canada, what is the biggest cross-border returns challenge today?
SECTION 6 – Supplier & Manufacturer Relationships
From TecAlliance, this helps them understand how to position their platform in the supply chain.
14. What would a technology company need to do to earn trust and adoption across your supplier network?
What would make you recommend a tool like this to your suppliers or manufacturers? *This question is required.
SECTION 7 – TecAlliance Solution Fit
16. After watching this session, how clearly do you understand what TecAlliance's TecCom Warranty Returns Process does? *This question is required.
17. How relevant is the problem TecAlliance is solving to your business right now? *This question is required.
18. Which ERP or business systems would you want a returns solution to integrate with in your organization?
From TecAlliance *This question is required.
SECTION 8 – Where TecAlliance Could Succeed
21. What would need to be true for a solution like TecAlliance to gain real traction in your network? *This question is required.
SECTION 9 – Where TecAlliance Could Struggle
This is the most useful feedback an innovator can receive. Please be direct.
22. What do you see as the biggest obstacle to implementing a standardized digital returns process in North America?
From TecAlliance *This question is required.
SECTION 10 – Overall Industry Fit
25. Overall, how would you rate TecAlliance's relevance to heavy-duty distribution?
  *This question is required.
26. Would you personally like to explore TecAlliance further? *This question is required.
0%