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2026 Customer Success Leadership Study

About the Survey

Thank you for participating in the 7th annual Customer Success Leadership Study, brought to you by ChurnZero, 6sense, Customer Success Meetup, OnRamp, Outreach, Pavilion, Success in Black, and Success Venture Partners.

This research provides insight into growth teams, budgets, and priorities, enabling participants to learn where their organization's practices stand relative to their peers'. 

Each year, approximately 1,000 customer leaders take part in this survey. 

All responses are completely confidential.  The more data you provide, the more insight we can provide.

There are 5 sections in the survey, and it will take only 6-8 minutes to complete.
- Your role and organization
- Headcount and budget conditions
- Priorities and performance
- Technology and AI
- Company demographics

Thank you for your participation.
 
This action will help ensure data integrity.