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MOW Volunteer Satisfaction Survey 2026

Thank you for volunteering with our Meals-on-Wheels program! Your feedback is very important to us. We appreciate you taking the time to share your thoughts and make suggestions on how we can improve your volunteer experience.

1. How long have you been volunteering with Meals-on-Wheels?

The volunteer onboarding process from submitting the volunteer application to starting my first volunteer session was smooth, timely, and overall a positive experience.

Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

If you'd like to share, please let us know why you chose to rate the sign-up process the way you did.

2. Which category generally describes your volunteer frequency?

3. Please select your primary meal pick-up location:

Senior Services - Shorefair Office (2895 Shorefair Drive)
Clemmons
Kernersville
Lewisville
Salemtowne
Walkertown
Other - Please Indicate Please enter an 'other' value for this selection.

4. Please tell us the extent to which you agree with the following statements:

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The meal pickup process is convenient.	The meal pickup process is convenient.: Strongly Disagree	The meal pickup process is convenient.: Disagree	The meal pickup process is convenient.: Neutral	The meal pickup process is convenient.: Agree	The meal pickup process is convenient.: Strongly Agree
Meals-on-Wheels staff members are courteous and helpful.	Meals-on-Wheels staff members are courteous and helpful.: Strongly Disagree	Meals-on-Wheels staff members are courteous and helpful.: Disagree	Meals-on-Wheels staff members are courteous and helpful.: Neutral	Meals-on-Wheels staff members are courteous and helpful.: Agree	Meals-on-Wheels staff members are courteous and helpful.: Strongly Agree
The training I received prepares me for the tasks I perform as a volunteer.	The training I received prepares me for the tasks I perform as a volunteer.: Strongly Disagree	The training I received prepares me for the tasks I perform as a volunteer.: Disagree	The training I received prepares me for the tasks I perform as a volunteer.: Neutral	The training I received prepares me for the tasks I perform as a volunteer.: Agree	The training I received prepares me for the tasks I perform as a volunteer.: Strongly Agree
My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.	My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.: Strongly Disagree	My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.: Disagree	My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.: Neutral	My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.: Agree	My contribution as a volunteer is valued and appreciated by the Meals-on-Wheels staff.: Strongly Agree
My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.	My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.: Strongly Disagree	My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.: Disagree	My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.: Neutral	My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.: Agree	My contribution as a volunteer is valued and appreciated by the participants in the Meals-on-Wheels program.: Strongly Agree
The information and communication I receive in the Special Delivery Newsletter is valuable.	The information and communication I receive in the Special Delivery Newsletter is valuable.: Strongly Disagree	The information and communication I receive in the Special Delivery Newsletter is valuable.: Disagree	The information and communication I receive in the Special Delivery Newsletter is valuable.: Neutral	The information and communication I receive in the Special Delivery Newsletter is valuable.: Agree	The information and communication I receive in the Special Delivery Newsletter is valuable.: Strongly Agree
I would recommend volunteering with Meals-on-Wheels to a friend.	I would recommend volunteering with Meals-on-Wheels to a friend.: Strongly Disagree	I would recommend volunteering with Meals-on-Wheels to a friend.: Disagree	I would recommend volunteering with Meals-on-Wheels to a friend.: Neutral	I would recommend volunteering with Meals-on-Wheels to a friend.: Agree	I would recommend volunteering with Meals-on-Wheels to a friend.: Strongly Agree
I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.	I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.: Strongly Disagree	I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.: Disagree	I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.: Neutral	I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.: Agree	I believe the Meals-on-Wheels program fulfills the Senior Services mission of helping older adults remain at home for as long as possible, aging with dignity, and living with purpose.: Strongly Agree

If you'd like, please tell us more about why you disagree or feel neutral about any of the statements above:

5. Are you familiar with the Meals-on-Wheels mobile app (electronic route sheet and driving directions)?

Please tell us the extent to which you agree with the following statement: The Meals-on-Wheels mobile app makes delivery easier for me.

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree

If you'd like, please tell us more about why you disagree or feel neutral:

Why don't you use it?

6. Are you familiar with the Help Wanted page (online sign up system for subbing routes)?

Please tell us the extent to which you agree with the following statement: The Help Wanted Page makes subbing routes easier for me.

Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree

If you'd like, please tell us more about why you answered neutral or disagree:

7. Are you familiar with the "ride-along" option that encourages you to invite friends to experience and volunteer with Meals-on-Wheels?

Do you have any feedback about the "ride-along" experience?

If barriers are preventing you from inviting someone, how might we support you in introducing someone to Meals-on-Wheels through the "ride-along" experience?

8. Why do you choose to volunteer with Meals-on-Wheels?

9. Do you have any suggestions that would improve your experience, or the experience of the participants?

10. We know word of mouth and personal stories make a difference in recruiting new volunteers. What ideas do you have for ways in which we can support our volunteers to spread the word and encourage others to get involved?

11. We appreciate you and want you to know it! In addition to the annual luncheon, how can we celebrate your contributions in a way that feels meaningful to you? (Mark all that apply)

Gift Cards
Senior Services Swag
Hand-written thank you cards
Social media shout outs
Verbally
Other - Write In Please enter an 'other' value for this selection.

Please share your thoughts on the meal served at the Volunteer Appreciation Luncheon.

Please enter an 'other' value for this selection.

How do you feel about the amount of entertainment included in the luncheon program?

Too little

Just right

Too much

Please share your thoughts about the style of entertainment at the Volunteer Appreciation Luncheon.

If you are willing, please share why you think the entertainment hasn't been the best fit, and what you would like to see instead.

13. Would you like to join our Speaker’s Bureau and become an ambassador to occasionally help share about Senior Services, your experience with Meals-on-Wheels, and/or represent our agency at community events (training and support provided)?

Please share your email address OR connect with your volunteer coordinator to learn more about the Speaker's Bureau.

14. Please provide any additional comments

15. This survey is anonymous unless you choose to enter your name below. Sharing your name can help us provide follow-up information or answer specific questions.