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TDLR Customer Satisfaction Survey 2026

Your Voice Matters!

The Texas Department of Licensing and Regulation (TDLR) has created this survey to find out how we can improve service to our customers. The results will be published in TDLR’s 2026 Strategic Planning Report.

As part of our commitment to continuous improvement and delivering exceptional customer service, we are conducting a public survey to gather feedback on your recent customer service experiences, specifically within the last two years. Your input is crucial in shaping our 2026 Strategic Planning Report and enhancing our services moving forward.

This survey should take less than 5 minutes to complete. Please do not use your browser's back button. If you are responding on a mobile device, press the blue arrow to start and use the same arrows to move forward and back in the survey.

Please read the question and select the most appropriate answer.

Thank you for your participation!
1. Please tell us the name of the TDLR license program you are associated with: *This question is required.
  • * This question is required.
2. How satisfied are you with TDLR facilities, including your ability to access the agency, the office location, signs, and cleanliness? *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
3. How satisfied are you with TDLR staff, including employee courtesy, friendliness and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability?
  *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not applicable
4. How satisfied are you with TDLR staff knowledgeability? *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not applicable
5. How satisfied are you with TDLR communications, including toll-free telephone access, the average time you spend on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging or mobile applications? *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
6. How satisfied are you with TDLR's Internet site, including ease of use of the site, mobile access to the site, information on the location of the site and the agency, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain? *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
7. How satisfied are you with TDLR's complaint handling process, including whether it is easy to file a complaint and whether responses are timely? *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
8. How satisfied are you with TDLR's ability to timely serve you, including the amount of time you wait for service in person?  *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
9. How satisfied are you with any TDLR brochures or other printed information, including the accuracy of that information?  *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
10. Please rate your overall satisfaction with the TDLR. *This question is required.
Very satisfiedSatisfiedNeutralUnsatisfiedVery unsatisfiedN/A Not Applicable
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