Charting Our Future Together! FNSB Public Libraries Survey

Welcome!

Charting Our Future Together!

The FNSB Public Libraries are collecting information about your needs to shape the libraries' strategic plan. And your voice matters!

Your answers are completely anonymous and cannot be linked to you in any way. Throughout the survey, “the library” refers to your FNSB Public Libraries and its services including:
•   Noel Wien Public Library
•   North Pole Branch Library
•   Bookmobile
Please answer the following questions by selecting the option(s) that best reflect your views, or by sharing your thoughts in the space provided. Most questions include at least one option that should apply to you; if none do, you may leave that question blank.

All questions must be completed in one sitting. Thank you for taking the time to share your feedback with us.

FNSB Library Managers

Jamia Alexander Ball, Library Director
Christie Burke, Circulation & Bookmobile Services Manager
Nilya Carrato, Community Services Manager
Laura Salisbury, Collection Services Manager
Brandi Wehner, Administrative Services Manager

For questions about the survey, please contact Martha Kyrillidou martha [at] qualitymetricsllc.com from QualityMetrics, LLC.

1. Do you have an FNSB Library card?

2. How often do you use resources on library premises (Noel Wien or North Pole Branch or Bookmobile)?

3. How often do you access library resources through the library website (including Hoopla or Libby)?

4. How often do you use ChatGPT, Google(TM), or non-library gateways for information?

5. How often do you visit the Noel Wien or North Pole Branch Library buildings?

6. When do you typically use the library buildings?

Space Cell	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Morning	Morning: Monday	Morning: Tuesday	Morning: Wednesday	Morning: Thursday	Morning: Friday	Morning: Saturday
Afternoon	Afternoon: Monday	Afternoon: Tuesday	Afternoon: Wednesday	Afternoon: Thursday	Afternoon: Friday	Afternoon: Saturday
Evening	Evening: Monday	Evening: Tuesday	Evening: Wednesday	Evening: Thursday	Evening: Friday	Evening: Saturday

7. How do you typically use library services onsite or near library buildings?
(check all that apply)

8. What spaces have you used in the Noel Wien Library? (Check all that apply)

9. What spaces have you used at the North Pole Branch Library? (Check all that apply)

10. What are your reasons for not using the Noel Wien or North Pole Branch Libraries? (Check all that apply)

11. Have you tried to download or borrow an eBook / eAudiobook from the FNSB Libraries?

Did you have difficulties? Please specify.

12. Which physical library materials do you use the most? (Check all that apply)

13. Are there materials that we should add or that you wish we had more of? Please specify

14. In the past 12 months, have you used the library’s computers, Internet or Wi-Fi to:

15. Do you think the FNSB Libraries (Noel Wien, North Pole, Bookmobile) have done a good job of keeping up with new technologies?

16. What could the library do to improve its technological services?

17. How effective do you think the library is at promoting literacy and a love of reading to people?

Space Cell	For Children	For Young Adults	For Adults
Very effective	Very effective: For Children	Very effective: For Young Adults	Very effective: For Adults
Somewhat effective	Somewhat effective: For Children	Somewhat effective: For Young Adults	Somewhat effective: For Adults
Not too effective	Not too effective: For Children	Not too effective: For Young Adults	Not too effective: For Adults
Not effective at all	Not effective at all: For Children	Not effective at all: For Young Adults	Not effective at all: For Adults
Don't know	Don't know: For Children	Don't know: For Young Adults	Don't know: For Adults

18. What type of programs/classes do you attend the most?

19. How likely are you or a member of your family to attend any of the following, if offered?

Space Cell	Very likely	Likely	Somewhat likely	Not likely	Don't know
Word/Excel computer classes	Word/Excel computer classes: Very likely	Word/Excel computer classes: Likely	Word/Excel computer classes: Somewhat likely	Word/Excel computer classes: Not likely	Word/Excel computer classes: Don't know
PowerPoint/Photoshop computer classes	PowerPoint/Photoshop computer classes: Very likely	PowerPoint/Photoshop computer classes: Likely	PowerPoint/Photoshop computer classes: Somewhat likely	PowerPoint/Photoshop computer classes: Not likely	PowerPoint/Photoshop computer classes: Don't know
Internet classes	Internet classes: Very likely	Internet classes: Likely	Internet classes: Somewhat likely	Internet classes: Not likely	Internet classes: Don't know
Certification classes for job improvement	Certification classes for job improvement: Very likely	Certification classes for job improvement: Likely	Certification classes for job improvement: Somewhat likely	Certification classes for job improvement: Not likely	Certification classes for job improvement: Don't know
SAT/ACT prep classes	SAT/ACT prep classes: Very likely	SAT/ACT prep classes: Likely	SAT/ACT prep classes: Somewhat likely	SAT/ACT prep classes: Not likely	SAT/ACT prep classes: Don't know
GED prep classes	GED prep classes: Very likely	GED prep classes: Likely	GED prep classes: Somewhat likely	GED prep classes: Not likely	GED prep classes: Don't know
Citizenship classes	Citizenship classes: Very likely	Citizenship classes: Likely	Citizenship classes: Somewhat likely	Citizenship classes: Not likely	Citizenship classes: Don't know
Assistance with computers/tablets/eBook readers	Assistance with computers/tablets/eBook readers: Very likely	Assistance with computers/tablets/eBook readers: Likely	Assistance with computers/tablets/eBook readers: Somewhat likely	Assistance with computers/tablets/eBook readers: Not likely	Assistance with computers/tablets/eBook readers: Don't know
Protecting privacy and online security classes	Protecting privacy and online security classes: Very likely	Protecting privacy and online security classes: Likely	Protecting privacy and online security classes: Somewhat likely	Protecting privacy and online security classes: Not likely	Protecting privacy and online security classes: Don't know
Homework assistance	Homework assistance: Very likely	Homework assistance: Likely	Homework assistance: Somewhat likely	Homework assistance: Not likely	Homework assistance: Don't know
Children’s pre-school programs on Saturday	Children’s pre-school programs on Saturday: Very likely	Children’s pre-school programs on Saturday: Likely	Children’s pre-school programs on Saturday: Somewhat likely	Children’s pre-school programs on Saturday: Not likely	Children’s pre-school programs on Saturday: Don't know
Additional young adult (12- 18 years) programs	Additional young adult (12- 18 years) programs : Very likely	Additional young adult (12- 18 years) programs : Likely	Additional young adult (12- 18 years) programs : Somewhat likely	Additional young adult (12- 18 years) programs : Not likely	Additional young adult (12- 18 years) programs : Don't know
Health information classes	Health information classes: Very likely	Health information classes: Likely	Health information classes: Somewhat likely	Health information classes: Not likely	Health information classes: Don't know
Adult book discussion/writing club	Adult book discussion/writing club: Very likely	Adult book discussion/writing club: Likely	Adult book discussion/writing club: Somewhat likely	Adult book discussion/writing club: Not likely	Adult book discussion/writing club: Don't know
Small business success classes	Small business success classes: Very likely	Small business success classes: Likely	Small business success classes: Somewhat likely	Small business success classes: Not likely	Small business success classes: Don't know
Job search and support classes	Job search and support classes: Very likely	Job search and support classes: Likely	Job search and support classes: Somewhat likely	Job search and support classes: Not likely	Job search and support classes: Don't know
Classes on how to start a business	Classes on how to start a business: Very likely	Classes on how to start a business: Likely	Classes on how to start a business: Somewhat likely	Classes on how to start a business: Not likely	Classes on how to start a business: Don't know
Art and culture classes	Art and culture classes: Very likely	Art and culture classes: Likely	Art and culture classes: Somewhat likely	Art and culture classes: Not likely	Art and culture classes: Don't know
Classes to learn about volunteer opportunities in the community	Classes to learn about volunteer opportunities in the community: Very likely	Classes to learn about volunteer opportunities in the community: Likely	Classes to learn about volunteer opportunities in the community: Somewhat likely	Classes to learn about volunteer opportunities in the community: Not likely	Classes to learn about volunteer opportunities in the community: Don't know
Conversational English classes	Conversational English classes : Very likely	Conversational English classes : Likely	Conversational English classes : Somewhat likely	Conversational English classes : Not likely	Conversational English classes : Don't know
Conversational Spanish classes	Conversational Spanish classes: Very likely	Conversational Spanish classes: Likely	Conversational Spanish classes: Somewhat likely	Conversational Spanish classes: Not likely	Conversational Spanish classes: Don't know

Other new programs (Please specify)

20. What can the library do to improve its programs/events?

21. How would you rate each of the following library services?

Space Cell	Excellent	Good	Fair	Poor	Don't Know
Children's classes, programs	Children's classes, programs: Excellent	Children's classes, programs: Good	Children's classes, programs: Fair	Children's classes, programs: Poor	Children's classes, programs: Don't Know
Adult classes, programs	Adult classes, programs: Excellent	Adult classes, programs: Good	Adult classes, programs: Fair	Adult classes, programs: Poor	Adult classes, programs: Don't Know
Young Adult classes, programs	Young Adult classes, programs: Excellent	Young Adult classes, programs: Good	Young Adult classes, programs: Fair	Young Adult classes, programs: Poor	Young Adult classes, programs: Don't Know
Collections (books, DVDs, music, etc.)	Collections (books, DVDs, music, etc.): Excellent	Collections (books, DVDs, music, etc.): Good	Collections (books, DVDs, music, etc.): Fair	Collections (books, DVDs, music, etc.): Poor	Collections (books, DVDs, music, etc.): Don't Know
Computers/printers	Computers/printers: Excellent	Computers/printers: Good	Computers/printers: Fair	Computers/printers: Poor	Computers/printers: Don't Know
Internet/WiFi	Internet/WiFi: Excellent	Internet/WiFi: Good	Internet/WiFi: Fair	Internet/WiFi: Poor	Internet/WiFi: Don't Know
Online services (Website, online catalog, electronic resources/databases)	Online services (Website, online catalog, electronic resources/databases): Excellent	Online services (Website, online catalog, electronic resources/databases): Good	Online services (Website, online catalog, electronic resources/databases): Fair	Online services (Website, online catalog, electronic resources/databases): Poor	Online services (Website, online catalog, electronic resources/databases): Don't Know
Customer service (Circulation desk, Information/Reference desk, Children's area)	Customer service (Circulation desk, Information/Reference desk, Children's area): Excellent	Customer service (Circulation desk, Information/Reference desk, Children's area): Good	Customer service (Circulation desk, Information/Reference desk, Children's area): Fair	Customer service (Circulation desk, Information/Reference desk, Children's area): Poor	Customer service (Circulation desk, Information/Reference desk, Children's area): Don't Know
Hours of operation	Hours of operation: Excellent	Hours of operation: Good	Hours of operation: Fair	Hours of operation: Poor	Hours of operation: Don't Know
Facilities and physical appearance	Facilities and physical appearance: Excellent	Facilities and physical appearance: Good	Facilities and physical appearance: Fair	Facilities and physical appearance: Poor	Facilities and physical appearance: Don't Know
Restrooms	Restrooms: Excellent	Restrooms: Good	Restrooms: Fair	Restrooms: Poor	Restrooms: Don't Know

22. Should the library offer the following new services?

Space Cell	Definitely do	Perhaps do	Maybe do	Not do	Not sure
Help users learn to use technology	Help users learn to use technology: Definitely do	Help users learn to use technology: Perhaps do	Help users learn to use technology: Maybe do	Help users learn to use technology: Not do	Help users learn to use technology: Not sure
Provide space for audio/video recording and editing content	Provide space for audio/video recording and editing content: Definitely do	Provide space for audio/video recording and editing content: Perhaps do	Provide space for audio/video recording and editing content: Maybe do	Provide space for audio/video recording and editing content: Not do	Provide space for audio/video recording and editing content: Not sure
Provide Virtual Reality (VR) equipment and programs	Provide Virtual Reality (VR) equipment and programs: Definitely do	Provide Virtual Reality (VR) equipment and programs: Perhaps do	Provide Virtual Reality (VR) equipment and programs: Maybe do	Provide Virtual Reality (VR) equipment and programs: Not do	Provide Virtual Reality (VR) equipment and programs: Not sure
Create services and programs for local businesses and entrepreneurs	Create services and programs for local businesses and entrepreneurs: Definitely do	Create services and programs for local businesses and entrepreneurs: Perhaps do	Create services and programs for local businesses and entrepreneurs: Maybe do	Create services and programs for local businesses and entrepreneurs: Not do	Create services and programs for local businesses and entrepreneurs: Not sure
Create services and programs for immigrants and first-generation Americans	Create services and programs for immigrants and first-generation Americans: Definitely do	Create services and programs for immigrants and first-generation Americans: Perhaps do	Create services and programs for immigrants and first-generation Americans: Maybe do	Create services and programs for immigrants and first-generation Americans: Not do	Create services and programs for immigrants and first-generation Americans: Not sure
Offer more early literacy programs to help young children prepare for school	Offer more early literacy programs to help young children prepare for school: Definitely do	Offer more early literacy programs to help young children prepare for school: Perhaps do	Offer more early literacy programs to help young children prepare for school: Maybe do	Offer more early literacy programs to help young children prepare for school: Not do	Offer more early literacy programs to help young children prepare for school: Not sure
Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots)	Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots): Definitely do	Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots): Perhaps do	Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots): Maybe do	Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots): Not do	Provide a Library of Things - where people can borrow a collection of non-traditional items (ex. Wi-Fi hotspots): Not sure
Provide additional programs for seniors	Provide additional programs for seniors: Definitely do	Provide additional programs for seniors: Perhaps do	Provide additional programs for seniors: Maybe do	Provide additional programs for seniors: Not do	Provide additional programs for seniors: Not sure
Provide a library newsletter	Provide a library newsletter: Definitely do	Provide a library newsletter: Perhaps do	Provide a library newsletter: Maybe do	Provide a library newsletter: Not do	Provide a library newsletter: Not sure

23. How would you describe an "amazing library"? Think in terms of materials, programs, physical spaces, services, and expertise.

24. What do you like best about the FNSB Libraries?

25. What is the most important improvement the library should make - i.e. collections, services, hours, programs or something else?

26. Public libraries are:

27. What kind of community do you want?

28. What concerns do you have about the community?

29. What do you think is keeping the community from making progress?

30. What can be done to improve the community?

31. What would success in the community look like to you?

32. What is your age group?

33. What is the Zip code for your home? This question requires a valid number format.

34. Do children ages 5 years or younger live in your household?

35. Do children 6 to 17 live in your household?

36. Are there any household members age 65+?

37. Do you own a smartphone?

38. Do you own an eBook reader (Kindle, Nook, etc.) or use one on your device?

39. Do you download eBooks from Amazon, Apple, or other Websites?

40. Anything else you would like to tell us?