The Client Isn’t Always Right

Clients talking too loudly on their cellphones, a client getting into an altercation with another client, a client claiming you stole her coat when she didn’t wear one in—the client isn’t always right. But even when they aren’t, you have to dial down tensions, find a resolution or sometimes even show a little tough love.

We want to hear about your craziest client situations and how you and your team took action. (Owners—this is a great time to brag on your team members!) Please don’t divulge the names of the guilty, but do share any names of team members who made the best of the situation.

1. Your Name:

2. Salon Name:

3. City:

4. State or Province:

5. Your Email (in case we have any questions):

6. Your Phone Number (in case we have any questions):

7. Tell us what happened. Describe the client situation.

8. Who managed the situation? Name as many as you need:

Name of Employee 1:
Title of Employee 1:
Name of Employee 2:
Title of Employee 2:
Name of Employee 3:
Title of Employee 3:

9. How did the above team members handle the situation, and how was the issue resolved?

10. If you have a picture of the team member(s) who managed the situation, upload it here:

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