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LanguageLine Health & Safety Survey

This survey is by and for LanguageLine interpreters to document the health and safety issues we face on the job. The survey takes about five minutes to complete. The results will be anonymous and confidential. We will use the findings to advocate for improvements to our working conditions. 
4. Please indicate your level of agreement with the following statements: *This question is required.
Space Cell Strongly disagreeSlightly disagreeNeither agree nor disagreeSlightly agreeStrongly agree
Interpreters are given enough time between calls
Adherence metrics are fair and possible to meet
LanguageLine follows policies that protect interpreters from abusive clients
Interpreters are given adequate time to recover from traumatic calls
Interpreters receive adequate training for the kinds of calls they are expected to handle
LanguageLine does not provide adequate resources, such as glossaries or vocabulary support, for interpreters in my language
Automated reprimands about logging in or out a minute early or late create unnecessary stress
LanguageLine does not pay adequate wages to interpreters
Interpreters are expected to spend unpaid time preparing for work or getting additional training
Interpreters have enough opportunities to connect with colleagues in their language group for mutual support
5. Please indicate how often you have felt this way while at work: *This question is required.
Space Cell NeverA few times a yearMonthlyWeeklyA few times a weekDaily
I feel emotionally drained from my work
I feel a high level of stress from my job
I feel burned out by my job
I feel frustrated by my job
I feel dehumanized by my job
6. Please indicate your level of agreement with the following statements: *This question is required.
Space Cell Strongly disagreeSlightly disagreeNeither agree nor disagreeSlightly agreeStrongly agree
All in all, I am satisfied with my working conditions
Each day at work seems like it will never end
I find real enjoyment in my work
I will probably look for a new job in the next year
I am concerned that Artificial Intelligence will harm my job security or job quality
8. Please indicate how often you have experienced this due to work: *This question is required.
Space Cell NeverA few times a yearMonthlyWeeklyA few times a weekDaily
Hoarse voice
Back or neck pain
Hearing loss
Ringing in ears
Headaches
Lack of ergonomic workstation causing repetitive strain
Vision affected by long hours looking at a screen
Physical harm or discomfort due to inadequate time for bathroom breaks
Dress code creates physical discomfort (e.g. not allowed to a warm layer in a cold room)
10. Do you believe LanguageLine management is receptive to worker concerns about health and safety on the job? *This question is required.
11. Are you concerned about retaliation if you raise concerns about working conditions with management? *This question is required.
This question requires a valid email address.
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