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Pest Control Sales Survey

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PestPac - #1 Pest Control Software ...
NPMA is conducting a survey on the state of sales in the pest control industry, sponsored by WorkWave — and we'd like your input. The results will help inform members on sales stats that can be used ahead of the 2026 season. 

It takes just a few minutes to complete, and all respondents will receive a copy of the results
1. How does your company generate sales? (Check all that apply). *This question is required.
2. Roughly what percentage of new recurring revenue comes from each role?
  *This question is required.
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3. Please rank your primary lead generation channels? *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
4. If you utilize Door-to-Door, do you run an in-house team or hire a 3rd-party sales organization?
  *This question is required.
6. Which software tools are most critical to your sales process? (Check all that apply).
  *This question is required.
7. Who is compensated or incentivized for sales outcomes? (Check all that apply).
  *This question is required.
8. How are sales incentives structured? (Check all that apply).
  *This question is required.
9. What qualifies as a “commissionable” or bonus-eligible sale? (Check all that apply).
  *This question is required.
10. Do you offer any back-end or retention-based incentives?
  *This question is required.
11. How do you handle cancellations or early churn? (Please check all that apply).
  *This question is required.
12. How do you ensure what is sold matches with is delivered? (Please check all that apply).
  *This question is required.
13. How long does onboarding/training last before someone sells independently?
  *This question is required.
14. Which sales methodology do you emphasize most?
  *This question is required.
16.  Do you train your technicians to sell, or do you prefer them to focus strictly on service?
  *This question is required.
17. How often do you run sales contests? *This question is required.
19. Have you employed any AI technology (i.e., text to phone) to assist with sales in the last 12 months?
  *This question is required.
22. Please enter your contact information to get a copy of the survey results. *This question is required.
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