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Adult Survey - High Life Highland Libraries

As an active user of a High Life Highland library we would appreciate it if you could take a few moments to complete this adult user survey. Any feedback you can provide us will support us in improving and shaping our services in the future.

1. Which library are you completing this survey for? *This question is required.

2. What do you think about this library with regards to: *This question is required.

Space Cell	Very good	Good	Adequate	Poor	Very poor
Opening hours	Opening hours: Very good	Opening hours: Good	Opening hours: Adequate	Opening hours: Poor	Opening hours: Very poor
Provision of seating and tables	Provision of seating and tables: Very good	Provision of seating and tables: Good	Provision of seating and tables: Adequate	Provision of seating and tables: Poor	Provision of seating and tables: Very poor
Being attractive inside	Being attractive inside : Very good	Being attractive inside : Good	Being attractive inside : Adequate	Being attractive inside : Poor	Being attractive inside : Very poor
Being attractive outside	Being attractive outside: Very good	Being attractive outside: Good	Being attractive outside: Adequate	Being attractive outside: Poor	Being attractive outside: Very poor
Being easy to get to	Being easy to get to: Very good	Being easy to get to: Good	Being easy to get to: Adequate	Being easy to get to: Poor	Being easy to get to: Very poor

3. What did you do during your last visit to a library? *This question is required.

4. Are there any further activities and events you would like to see at your local library?

5. What do you think of the following in this library? *This question is required.

Space Cell	Very good	Good	Adequate	Poor	Very poor	N/A
Choice of books	Choice of books: Very good	Choice of books: Good	Choice of books: Adequate	Choice of books: Poor	Choice of books: Very poor	Choice of books: N/A
Physical condition of books	Physical condition of books: Very good	Physical condition of books: Good	Physical condition of books: Adequate	Physical condition of books: Poor	Physical condition of books: Very poor	Physical condition of books: N/A
Choice of newspapers/magazines	Choice of newspapers/magazines: Very good	Choice of newspapers/magazines: Good	Choice of newspapers/magazines: Adequate	Choice of newspapers/magazines: Poor	Choice of newspapers/magazines: Very poor	Choice of newspapers/magazines: N/A
Computer facilities	Computer facilities: Very good	Computer facilities: Good	Computer facilities: Adequate	Computer facilities: Poor	Computer facilities: Very poor	Computer facilities: N/A

6. Did a member of staff acknowledge you when you entered the library? *This question is required.

7. Finding information:

Space Cell	Yes	No	Partly	N/A
During your this visit or your last visit, did you go to the library to find something out?	During your this visit or your last visit, did you go to the library to find something out?: Yes	During your this visit or your last visit, did you go to the library to find something out?: No	During your this visit or your last visit, did you go to the library to find something out?: Partly	During your this visit or your last visit, did you go to the library to find something out?: N/A
Were you successful in finding the information you were seeking?	Were you successful in finding the information you were seeking?: Yes	Were you successful in finding the information you were seeking?: No	Were you successful in finding the information you were seeking?: Partly	Were you successful in finding the information you were seeking?: N/A
Did you ask staff for assistance?	Did you ask staff for assistance?: Yes	Did you ask staff for assistance?: No	Did you ask staff for assistance?: Partly	Did you ask staff for assistance?: N/A
Were staff easy to identify and approach for assistance?	Were staff easy to identify and approach for assistance? : Yes	Were staff easy to identify and approach for assistance? : No	Were staff easy to identify and approach for assistance? : Partly	Were staff easy to identify and approach for assistance? : N/A

8. Please say to what extent you agree or disagree with the following statements: *This question is required.

Space Cell	Agree strongly	Agree somewhat	Disagree somewhat	Disagree strongly
This library is important to me	This library is important to me: Agree strongly	This library is important to me: Agree somewhat	This library is important to me: Disagree somewhat	This library is important to me: Disagree strongly
This library is important to this community	This library is important to this community: Agree strongly	This library is important to this community: Agree somewhat	This library is important to this community: Disagree somewhat	This library is important to this community: Disagree strongly
This library makes me feel connected to my community	This library makes me feel connected to my community: Agree strongly	This library makes me feel connected to my community: Agree somewhat	This library makes me feel connected to my community: Disagree somewhat	This library makes me feel connected to my community: Disagree strongly
This library helps me find out about and access Council and other services	This library helps me find out about and access Council and other services: Agree strongly	This library helps me find out about and access Council and other services: Agree somewhat	This library helps me find out about and access Council and other services: Disagree somewhat	This library helps me find out about and access Council and other services: Disagree strongly
This library is a vital resource for families in this community	This library is a vital resource for families in this community: Agree strongly	This library is a vital resource for families in this community: Agree somewhat	This library is a vital resource for families in this community: Disagree somewhat	This library is a vital resource for families in this community: Disagree strongly
This library is a lifeline for older people in this community	This library is a lifeline for older people in this community: Agree strongly	This library is a lifeline for older people in this community: Agree somewhat	This library is a lifeline for older people in this community: Disagree somewhat	This library is a lifeline for older people in this community: Disagree strongly
I would recommend this library to others	I would recommend this library to others: Agree strongly	I would recommend this library to others: Agree somewhat	I would recommend this library to others: Disagree somewhat	I would recommend this library to others: Disagree strongly
This library improves my quality of life	This library improves my quality of life: Agree strongly	This library improves my quality of life: Agree somewhat	This library improves my quality of life: Disagree somewhat	This library improves my quality of life: Disagree strongly
Without this library I wouldn't have access to a computer	Without this library I wouldn't have access to a computer : Agree strongly	Without this library I wouldn't have access to a computer : Agree somewhat	Without this library I wouldn't have access to a computer : Disagree somewhat	Without this library I wouldn't have access to a computer : Disagree strongly
Without this library I wouldn’t have access to the internet	Without this library I wouldn’t have access to the internet : Agree strongly	Without this library I wouldn’t have access to the internet : Agree somewhat	Without this library I wouldn’t have access to the internet : Disagree somewhat	Without this library I wouldn’t have access to the internet : Disagree strongly

9. Which, if any, of the following High Life Highland Library online services do you use? *This question is required.

10. How long did you stay at the library during your last visit? *This question is required.

11. How long have you been using the library? *This question is required.

First visit
Less than one year
1 - 3 years
More than 3 years

12. On average, how regularly do you use the library? *This question is required.

More than once a week
Weekly
Monthly
Less often than once a month

13. What other High Life Highland services do you use? *This question is required.

14. Taking everything into account: *This question is required.

Space Cell	Very good	Good	Adequate	Poor	Very poor
How would you rate this Library?	How would you rate this Library?: Very good	How would you rate this Library?: Good	How would you rate this Library?: Adequate	How would you rate this Library?: Poor	How would you rate this Library?: Very poor
How would you rate staff helpfulness?	How would you rate staff helpfulness?: Very good	How would you rate staff helpfulness?: Good	How would you rate staff helpfulness?: Adequate	How would you rate staff helpfulness?: Poor	How would you rate staff helpfulness?: Very poor
How would you rate staff knowledge?	How would you rate staff knowledge?: Very good	How would you rate staff knowledge?: Good	How would you rate staff knowledge?: Adequate	How would you rate staff knowledge?: Poor	How would you rate staff knowledge?: Very poor

15. Do you feel you are treated fairly by HLH Library Services? *This question is required.