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PSAP Minimum Standards - Annual In-service Training Program Submission Request

Annual In-service Training Program Submission

Courses listed in 21 NYCRR 5201.7 do not require approval from the State Interoperable Emergency Communication (SIEC) Board. The annual in-service training requirement in 21 NYCRR 5201.4 does not require public safety telecommunicators to retake the full introductory course every year. 

Pre-approved training is available through APCO Webinars - APCO International (example of free-for-members library), NECI (Continuing Education Archives - NECI 9-1-1), Powerphone with subscription (PPEducation: All courses), IAED (The Journal of Emergency Dispatch - IAED Journal) via their website (either free, or with a paid subscription). 

Courses not listed in 21 NYCRR 5201.7, including in-house courses for entry-level or annual in-service training, must be approved by the SIEC Board. Approved training programs may be used by any PSAP without additional application to or approval from the SIEC Board.

If your agency is requesting approval of an annual in-service training program not listed in 21 NYCRR 5201.4, please explain compliance by completing each section that follows: 

2. Request for approval written on authority letterhead. *This question is required.
3. Authority is designated to receive and answer emergency calls from wireless telephone service providers, including calls received by means of re-routing. *This question is required.
4. Identify which portion of your annual in-service training program submission covers each topic listed below: *This question is required.
5. Please certify that the recommended course submission meets the minimum time duration requirements. *This question is required.
6. Please attach your annual in-service training program request submission here. *This question is required.
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