We are hiring! Helpline Executives (WCC/SACC)
The Women’s Care Centre (WCC) and Sexual Assault Care Centre (SACC) Helplines provides women and sexual assault survivors of all gender with crucial services to help cope with life’s challenges, transitions and trauma. The Helpline team supports callers in exploring options and making informed choices. Our Helpline team is seeking a compassionate and dedicated individual to join our team as a Helpline Executive. The work involves providing essential support to individuals reaching out to our WCC and SACC callers through various channels, including calls, emails, chats and walk-ins.

Join us if you have a strong understanding of gender-based violence, women's rights issues, as well as a strong commitment to the values of AWARE’s gender- and trauma-informed practices.

Department: CARE
Salary Range: $3500-$3850
Term: 1 year contract
Work hours: 10am-7pm, Mondays to Fridays

Responsibilities

Provide timely and empathetic support to callers and clients
Manage a high volume of incoming calls and inquiries
Document client interactions accurately and comprehensively
Offer referrals to appropriate internal and external services
Mentor and support helpline volunteer management
Contribute to the development and improvement of helpline services and processes
Participate in team meetings and projects
Any other necessary tasks as required by the Manager, based on capacity

Qualifications and Work Experience

Bachelor degree in Social Work, Psychology, Counseling, or related field
Minimum 2 years of experience in a social service role
Experience in providing emotional and practical support to individuals in crisis
Experience in case management and documentation
Experience in training and mentoring volunteers (preferred)

Skills

Strong interpersonal and communication skills (both verbal and written)
Excellent listening and empathy skills
Ability to handle sensitive information with discretion and confidentiality
Strong organizational and time management skills
Proficiency in Google Workspace (Google Docs, Sheet, Slides, Drive) or similar Office Suites, and relevant database systems
Ability to work independently and as part of a team
Flexibility and adaptability to handle a fast-paced environment
Linguistic ability in English and Chinese language (both written and spoken) is essential to attend to English- and Mandarin-speaking callers/clients.

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.

Contact Information

First Name *This question is required.

Last Name *This question is required.

Gender Identity: feel free to be more specific if you would like to.

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Are you currently employed with another organisation? *This question is required.

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If hired, when could you start? *This question is required.

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1. How did you hear about this position? *This question is required.

What is the highest level of education you have completed? *This question is required.

Bachelor's degree
Advanced degree (Master's, Ph.D., M.D.)
Other - Write In (Required)

Please list any degrees or certificates you have relevant to this job posting. *This question is required.

2. Please include your Linkedin url *This question is required.

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Skill self-assessment *This question is required.

Space Cell	Excellent	Good	Fair	Poor
Project planning/management	Project planning/management: Excellent	Project planning/management: Good	Project planning/management: Fair	Project planning/management: Poor
Communication skills	Communication skills: Excellent	Communication skills: Good	Communication skills: Fair	Communication skills: Poor
Team player	Team player: Excellent	Team player: Good	Team player: Fair	Team player: Poor
Time management	Time management: Excellent	Time management: Good	Time management: Fair	Time management: Poor
Computer proficiency	Computer proficiency: Excellent	Computer proficiency: Good	Computer proficiency: Fair	Computer proficiency: Poor
Problem solving	Problem solving: Excellent	Problem solving: Good	Problem solving: Fair	Problem solving: Poor
Initiative	Initiative: Excellent	Initiative: Good	Initiative: Fair	Initiative: Poor
Commitment to confidentiality	Commitment to confidentiality: Excellent	Commitment to confidentiality: Good	Commitment to confidentiality: Fair	Commitment to confidentiality: Poor

Please describe any work experience or other projects you have worked on that are relevant to this job posting. *This question is required.

Describe a professional success you are proud of and a professional failure/difficult situation at work. How did you deal with it? *This question is required.

Why would you like to work with us? *This question is required.

3. Are you currently seeking or have you accessed any of the AWARE support services before? If yes, please indicate the name of the service. (This is for conflict check so that your interviewer is/was not the direct service provider.) *This question is required.

4. Have you been interviewed for any other position at AWARE before? If yes, please share the title of the position you were interviewed for. *This question is required.

5. Have you ever been convicted in a Court of Law in any country or are currently involved in any ongoing legal proceedings? Kindly indicate No or Yes in the space below, if yes, please provide details. *This question is required.

6. Have you ever been convicted or been the subject of an investigation by any professional body/licensing board/police in Singapore or elsewhere such that the subject matter of which may form the basis of professional misconduct? Kindly indicate No or Yes in the space below, if yes, please provide details. *This question is required.

Please upload your resume in PDF format only. *This question is required.

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Please provide 2 references below.

Note that your references will only be contacted upon clearing our hiring process. By providing this information you consent to them being contacted and deemed to have acquired their consent to be contacted. *This question is required.

	Name	Email & Phone no.	Position and organisation
	Name	Email & Phone no.	Position and organisation	Reference 1	Name	Email & Phone no.	Position and organisation
Reference 2	Name	Email & Phone no.	Position and organisation

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Helpline Executive (WCC/SACC)

Qualifications and Work Experience

Skills