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2025-2026 Job and Education Center Client Survey

Please take 5-10 minutes to complete this survey.
Your feedback will guide us to provide quality and needed services for you, your family and the community.
THIS SURVEY IS CONFIDENTIAL.

1. What do you think are the top needs impacting people in your community? Check ALL that apply:

2. Are you more than 2 months behind on any household bills?

3. Do you currently have at least $500 set aside for emergencies?

4. What keeps you or your family from feeling more financially stable? Check ALL that apply:

5. To what extent has the federal administration impacted your ability to access public benefits and community resources?

6. Which WCAC programs do you access? Check ALL that apply:

Head Start/Early Head Start
Job and Education Center
Resiliency Center (free income tax preparation, financial empowerment coaching, micro loans, community resource clinics)
Healthy Families of Southern Worcester County
Heating Assistance Emergency Programs
Energy Efficiency Upgrade Services

7. Please choose how helpful the following services are that the Job and Education Center provides. Check ONLY 1 answer for each line:

Space Cell	Strongly Agree	Agree Somewhat	Disagree Somewhat	Strongly Disagree	Not Applicable
HiSET or GED Preparation	HiSET or GED Preparation: Strongly Agree	HiSET or GED Preparation: Agree Somewhat	HiSET or GED Preparation: Disagree Somewhat	HiSET or GED Preparation: Strongly Disagree	HiSET or GED Preparation: Not Applicable
Help searching for a job	Help searching for a job: Strongly Agree	Help searching for a job: Agree Somewhat	Help searching for a job: Disagree Somewhat	Help searching for a job: Strongly Disagree	Help searching for a job: Not Applicable
Case management at schools, job sites, etc.	Case management at schools, job sites, etc.: Strongly Agree	Case management at schools, job sites, etc.: Agree Somewhat	Case management at schools, job sites, etc.: Disagree Somewhat	Case management at schools, job sites, etc.: Strongly Disagree	Case management at schools, job sites, etc.: Not Applicable
Help with skills to get a job (writing a resume, practicing how to interview, job trainings)	Help with skills to get a job (writing a resume, practicing how to interview, job trainings): Strongly Agree	Help with skills to get a job (writing a resume, practicing how to interview, job trainings): Agree Somewhat	Help with skills to get a job (writing a resume, practicing how to interview, job trainings): Disagree Somewhat	Help with skills to get a job (writing a resume, practicing how to interview, job trainings): Strongly Disagree	Help with skills to get a job (writing a resume, practicing how to interview, job trainings): Not Applicable
Job coaching, help with keeping my job	Job coaching, help with keeping my job: Strongly Agree	Job coaching, help with keeping my job: Agree Somewhat	Job coaching, help with keeping my job: Disagree Somewhat	Job coaching, help with keeping my job: Strongly Disagree	Job coaching, help with keeping my job: Not Applicable
Career exploration	Career exploration: Strongly Agree	Career exploration: Agree Somewhat	Career exploration: Disagree Somewhat	Career exploration: Strongly Disagree	Career exploration: Not Applicable
On-the-Job experience	On-the-Job experience: Strongly Agree	On-the-Job experience: Agree Somewhat	On-the-Job experience: Disagree Somewhat	On-the-Job experience: Strongly Disagree	On-the-Job experience: Not Applicable
Financial Empowerment Coaching	Financial Empowerment Coaching: Strongly Agree	Financial Empowerment Coaching: Agree Somewhat	Financial Empowerment Coaching: Disagree Somewhat	Financial Empowerment Coaching: Strongly Disagree	Financial Empowerment Coaching: Not Applicable
Responsiveness of Job and Education Center staff	Responsiveness of Job and Education Center staff: Strongly Agree	Responsiveness of Job and Education Center staff: Agree Somewhat	Responsiveness of Job and Education Center staff: Disagree Somewhat	Responsiveness of Job and Education Center staff: Strongly Disagree	Responsiveness of Job and Education Center staff: Not Applicable

8. Which reasons make it difficult for you to receive services at WCAC? Check ALL that apply:

9. What is your employment status?

Please enter an 'other' value for this selection.

10. Please select the industry you have employment in, if any:

11. How long have you worked in that industry?

12. If you are not working, what barriers are preventing you from working? Check ALL that apply:

13. What employment opportunities do you need to move forward in life? Check ALL that apply:

Writing a resume
Work readiness workshop (communication, preparing to work, personal development, etc.)
Interviewing skills
Help applying for jobs
How to find a job
Technical skills (CDL or CNA training programs, etc.)
Transportation to work
I don’t need support

14. What employment benefits are most important to you? Choose your TOP 3:

15. What prevents you from completing your education and/or getting a job? Check ALL that apply:

16. What youth and young adult opportunities are missing from Worcester?

17. What other services would be helpful to meet your needs or those of your family?

18. Which best describes your household? Check ONLY 1:

Please enter an 'other' value for this selection.

19. How many people INCLUDING YOURSELF are in your household?

20. In which language do you speak most often at home?

21. Where do you live?

Town/City
Zip Code

22. What is your age?

23. What is your gender/how do you identify?

Please enter an 'other' value for this selection.

24. Are you Hispanic/Latinx?

25. What is your race? (Please choose only 1)

Please enter an 'other' value for this selection.

26. What is your household's monthly gross income?

27. Is there anything else you’d like to share about your experience with Worcester Community Action Council?

28. As appreciation for participating in this survey, you can put your name and email or phone number below for a chance to win 1 of 4 $50 gift cards.

Name
Phone Number
Email