Tax Administration Customer Service Survey

5. How did you contact our office? *This question is required.

• Phone
• Email
• In-Person

6. Overall, how would you rate the quality of your customer service experience? *This question is required.

• Exceptional
• Above average
• Average
• Below average
• Poor

7. Did the representative understand your questions and concerns? *This question is required.

• Yes
• No

8. Was the representative clear, professional and courteous? *This question is required.

• Yes
• No

9. Did the representative provide you with complete and accurate information? *This question is required.

• Yes
• No

10. Did the representative resolve your issue? *This question is required.

• Yes
• No

11. Service received from (please check all that apply): *This question is required.

• Business Compliance (Auditor or Inspector)
• Taxpayer Service Call Center
• Taxpayer Services email
• Tax Enforcement (Collector)
• Taxpayer Services Front Counter In-Person (Development Service building)
• Taxpayer Services Front Counter In-Person (Sudley building)
• Vehicle Compliance

14. Would you like someone to contact you regarding your experience? *This question is required.

• Yes
• No

If you would like us to contact you, please let us know the best way to reach you. *This question is required.

• Phone call
• Email