Rate Our Centre - In-person services survey

2. Some centres have an appointment booking service, did you book an appointment for your visit?

• Yes
• No

3. Prior to coming in-person, did you call ServiceOntario, visit our website, or visit another location? (select all that apply)

• I called ServiceOntario
• I visited the ServiceOntario website
• I visited another ServiceOntario location
• None of the above

4. How satisfied were you overall with the service you received at this centre?

• 1 - Very dissatisfied
• 2 - Dissatisfied
• 3 - Neither dissatisfied nor satisfied
• 4 - Satisfied
• 5 - Very satisfied

5. How satisfied were you with the amount of time it took to get what you needed?

• 1 - Very dissatisfied
• 2 - Dissatisfied
• 3 - Neither dissatisfied nor satisfied
• 4 - Satisfied
• 5 - Very satisfied

6. How satisfied were you with the knowledge of the agent?

• 1 - Very dissatisfied
• 2 - Dissatisfied
• 3 - Neither dissatisfied nor satisfied
• 4 - Satisfied
• 5 - Very satisfied

7. How satisfied were you with the agent's effort to address your needs?

• 1 - Very dissatisfied
• 2 - Dissatisfied
• 3 - Neither dissatisfied nor satisfied
• 4 - Satisfied
• 5 - Very satisfied

8. Did you get what you needed?

• Yes
• No
• I got part of what I needed

9. During your visit, did you complete any of the following ServiceOntario services? (select all that apply)

• Licence plate renewal
• Driver's licence renewal
• Health card renewal
• Address change
• Driver's abstract
• Vehicle abstract
• Apostille/Authentication of documents for use outside of Canada (for example: notarized documents)
• Other - (please specify) Please enter an 'other' value for this selection.

Please indicate why you did not complete your transaction online (select all that apply)

• I didn't know I could complete the service online
• I had to come to a ServiceOntario centre for part of the process
• This service cannot be completed online / is not available online / I am not eligible to complete this service online
• I find it easier / more convenient to come to a ServiceOntario centre
• I prefer to deal with a person
• Other - (please specify) Please enter an 'other' value for this selection.

11. How did you find this survey?

• On a poster at a ServiceOntario centre
• In an email
• In a text or SMS message
• From the agent who helped me
• On my check-in ticket
• On my transaction receipt
• Other - (please specify) Please enter an 'other' value for this selection.

Region

• Central
• East
• North
• West

Application

• Public
• Private

Appointments Available

• Yes
• No

Lobby Management

• Yes
• No

Retail

• No
• Retail (Staples)
• Retail (Wal-Mart)
• Other

Municipality

• Aurora
• Barrie
• Brampton
• Chatham-Kent
• Cornwall
• Essex
• Greater Sudbury
• Hamilton
• Kawartha Lakes
• Kingston
• Kitchener
• London
• Markham
• Milton
• Mississauga
• North Bay
• Oakville
• Ottawa
• St. Catharines
• Thunder Bay
• Toronto
• Vaughan
• Whitby
• Windsor
• Other