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2025 PT/OT Provider Survey

Introduction

This benefit specific survey is intended to gauge Physical and Occupational therapy providers’ level of satisfaction with Acentra’s prior authorization review (PAR) process, as well as suggest possible improvements for the review process overall.

Please answer each question completely and honestly. Thank you for contributing your time to complete this survey.

1. Do you submit Physical Therapy (PT) OR Occupational Therapy (OT) Prior Authorization Requests (PAR) for Health First Colorado members utilizing Acentra’s online provider portal, Atrezzo? *This question is required.

How satisfied are you with Acentra’s performance on the following aspects of the PT/OT PAR process? *This question is required.

Space Cell	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	Not Applicable
PAR documentation requirements	PAR documentation requirements: Very Dissatisfied	PAR documentation requirements: Dissatisfied	PAR documentation requirements: Satisfied	PAR documentation requirements: Very Satisfied	PAR documentation requirements: Not Applicable
Timeliness of PAR determinations	Timeliness of PAR determinations : Very Dissatisfied	Timeliness of PAR determinations : Dissatisfied	Timeliness of PAR determinations : Satisfied	Timeliness of PAR determinations : Very Satisfied	Timeliness of PAR determinations : Not Applicable
Ease of response to pend requests	Ease of response to pend requests : Very Dissatisfied	Ease of response to pend requests : Dissatisfied	Ease of response to pend requests : Satisfied	Ease of response to pend requests : Very Satisfied	Ease of response to pend requests : Not Applicable
Ease of response to reconsideration requests	Ease of response to reconsideration requests : Very Dissatisfied	Ease of response to reconsideration requests : Dissatisfied	Ease of response to reconsideration requests : Satisfied	Ease of response to reconsideration requests : Very Satisfied	Ease of response to reconsideration requests : Not Applicable
Peer to peer reviews	Peer to peer reviews : Very Dissatisfied	Peer to peer reviews : Dissatisfied	Peer to peer reviews : Satisfied	Peer to peer reviews : Very Satisfied	Peer to peer reviews : Not Applicable
Acentra’s customer service	Acentra’s customer service: Very Dissatisfied	Acentra’s customer service: Dissatisfied	Acentra’s customer service: Satisfied	Acentra’s customer service: Very Satisfied	Acentra’s customer service: Not Applicable

Would you like to provide any additional feedback regarding your experience completing the PT/OT PAR process with Acentra?

Would you like to provide any additional feedback regarding your experience completing the pend process?

How satisfied are you with Acentra’s efforts to provide clear rationales in the following situations? *This question is required.

Space Cell	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied
Technical denial determinations	Technical denial determinations : Very Dissatisfied	Technical denial determinations : Dissatisfied	Technical denial determinations : Satisfied	Technical denial determinations : Very Satisfied
Partial denial determinations	Partial denial determinations: Very Dissatisfied	Partial denial determinations: Dissatisfied	Partial denial determinations: Satisfied	Partial denial determinations: Very Satisfied
Medical necessity denial determinations	Medical necessity denial determinations : Very Dissatisfied	Medical necessity denial determinations : Dissatisfied	Medical necessity denial determinations : Satisfied	Medical necessity denial determinations : Very Satisfied

Training Satisfaction

How satisfied are you with the training sessions from Acentra on using Atrezzo to submit and track PT/OT PARs? *This question is required.

Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	Never attended a training session
Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	Never attended a training session

Would you like to provide any additional feedback regarding your PT/OT training experience from Acentra?

Please rate Acentra’s overall performance for PT/OT PAR determinations. *This question is required.

Very Poor	Poor	Good	Very Good
Very Poor	Poor	Good	Very Good

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