Thank you for taking time out of your busy schedule to participate in HDI's annual survey on the service management landscape.
In this survey, we want to understand how your service management team is faring across multiple issues - staffing, skills and training, processes and operations, technologies, and strategic outlook.
The survey will take 10 to 15 minutes to complete, depending on the maturity of your support organization. We look forward to sharing the results with all of you in November at Service Management World in Orlando, and on ThinkHDI.com when it is published.
Note: The information you share will not be linked to you or your organization. The results will only be reported in aggregate.
If you are short on time, click "Save and Continue" in the upper right-hand corner. You will receive an email to pick up the survey where you left off to complete it later.