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Survey for Language Line Interpreters

If you work as an interpreter for LanguageLine Solutions, take this short survey to tell us about the issues you experience on the job. The survey is sponsored by the Communications Workers of America, which advocates for better wages, working conditions and respect on the job.
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3. Has your pay increased as your responsibility increased? For example, when you advanced from Level 3 to Level 4 or Level 5 calls. *This question is required.
This question requires a valid number format.
6. Do you have variable hours that cause you financial hardship?
7. Have you experienced any of the following practices in the past 3 months? (Select all that apply.) *This question is required.
8. Do you, or you and your family, rely on public assistance to get by? *This question is required.
9. If yes, what types of assistance do you rely on? (Check all that apply)
9. Please indicate the extent to which you agree with the following statements *This question is required.
Space Cell Strongly agree (1)Slightly agree (2)Neither agree nor disagree (3)Slightly disagree (4)Strongly disagree (5)
Adherence requirements are reasonable
Compensation is fair
We have enough time between calls
We receive adequate training to do all aspects of our job
10. Please indicate how often you have felt this way while at work *This question is required.
Space Cell Never (1)A few times a year (2)Monthly (3)Weekly (4)A few times a week (5)Daily (6)
I feel emotionally drained from my work.
I feel used up at the end of the work day.
I dread getting up in the morning and having to face another day on the job.
I feel burned out from my work.
I feel frustrated by my job.
12. Do you feel that your ability to interpret well for LEPs is impacted negatively by Language Line adherence policies? *This question is required.
14. Do you think that management takes concerns about workplace stress seriously? *This question is required.
15. Do you know interpreters who have left the company due stress and/or working conditions at Language Line? *This question is required.
16. Do you know interpreters who have been fired for not meeting Language Line’s adherence policies? *This question is required.
17. Do you feel that Language Line offers adequate training to prepare you for taking more complex or specialized calls? *This question is required.
18. Have you ever dropped a call when you felt overwhelmed/unprepared by the subject matter to translate the conversation? *This question is required.
19. Have you ever interpreted for LEPs for legal cases without training on legal terminology? *This question is required.
20. Have you ever interpreted for LEPs for medical issues without training on medical terminology? *This question is required.
21. Please indicate your level of agreement with the following statements:
Space Cell Strongly disagree (1)Moderately disagree (2)Slightly Disagree (3)Neither agree not disagree (4)Slightly Agree (5)Moderately Agree (6)Strongly agree (7)
All in all, I am satisfied with my job.
I find real enjoyment in my work.
I will probably look for a new job in the next year.
22. Can we contact you for additional information about your experience at Language Line?
23. Contact Information *This question is required.
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