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WV 2025 Adult Mental Health Services Satisfaction Survey (MHSIP)

ADULT MENTAL HEALTH SERVICES SATISFACTION SURVEY
Administered by Acentra Health for the West Virginia Department of Human Services (DoHS) Bureau for Behavioral Health (BBH)

This survey is for individuals aged 18 and older who received mental health or co-occurring behavioral health services at any point between October 2024 and now.  Please help BBH make services better by answering some questions about your experiences.  Your answers are confidential and will not influence the services you receive.

Thank you for your time to complete the survey, which will take about 10 minutes.
Please indicate if you Strongly Agree, Agree, Are Neutral, Disagree, or Strongly Disagree with each of the statements below. You can also choose Not Applicable if it is something you have not experienced.
1. I like the services that I received. *This question is required.
2. If I had other choices, I would still get services from the same agency. *This question is required.
3. I would recommend this agency to a friend or family member. *This question is required.
4. The location of services was convenient (parking, public transportation, distance, etc.). *This question is required.
5. Staff was willing to see me as often as I felt it was necessary. *This question is required.
6. Staff returned my call in 24 hours. *This question is required.
7. Services were available at times that were good for me. *This question is required.
8. I was able to get all the services I thought I needed. *This question is required.
9. I was able to see a psychiatrist when I wanted to. *This question is required.
10. Staff believe that I can grow, change, and recover. *This question is required.
11. I felt comfortable asking questions about my treatment and medication. *This question is required.
12. I felt free to complain. *This question is required.
13. I was given information about my rights. *This question is required.
14. Staff encouraged me to take responsibility for how I live my life. *This question is required.
15. Staff told me what medication side effects to watch out for. *This question is required.
16. Staff respected my wishes about who is and who is not to be given information about my treatment. *This question is required.
17. I, not staff, decided my treatment goals. *This question is required.
18. Staff were sensitive to my cultural background (race, religion, language, etc.). *This question is required.
19. Staff helped me obtain the information I needed so that I could take charge of managing my mental health. *This question is required.
20. I was encouraged to use consumer-run programs such as support groups, drop-in centers, and crisis phone lines. *This question is required.
As a Direct Result of Services I received:
21. I deal more effectively with daily problems. *This question is required.
22. I am able to control my life better. *This question is required.
23. I am able to deal with a crisis better. *This question is required.
24. I am getting along better with my family. *This question is required.
25. I do better in social situations. *This question is required.
26. I do better in school and/or work. *This question is required.
27. My housing situation has improved. *This question is required.
28. My symptoms are not bothering me as much. *This question is required.
29. I do things that are more meaningful to me. *This question is required.
30. I am able to take care of my needs better. *This question is required.
31. I am able to handle things better when they go wrong. *This question is required.
32. I am able to do things better that I want to do. *This question is required.
For the following questions, please answer for your relationships with persons other than your mental health provider(s).
33. I am happy with the friendships I have. *This question is required.
34. I have people with whom I can do enjoyable things. *This question is required.
35. I feel I belong in my community. *This question is required.
36. In a crisis, I would have the support I need from family or friends. *This question is required.
Please tell us a little more about the services you received and how you are doing.
37. Are you currently (still) receiving mental health services? *This question is required.
38. How long have you received mental health services? *This question is required.
40. Did you receive services from a Comprehensive Behavioral Health Center or Certified Behavioral Health Clinic?  Please check all that apply.
Were you arrested since you began to receive mental health services? *This question is required.
Were you arrested in the 12 months prior to that? *This question is required.
Since you began receiving mental health services, have your encounters with the police *This question is required.
Were you arrested during the last 12 months?
  *This question is required.
Were you arrested during the 12 months prior to that?
  *This question is required.
Over the last year, have your encounters with the police *This question is required.
Please tell us a little more about yourself for statistical purposes.
44. Are you of Hispanic or Latino origin?
45. What is your race?  Please check all that apply.
46. What is your age range?
47. What is your sex?
48. Do you have Medicaid insurance?
Do you have health insurance other than Medicaid?
This question requires a valid email address.
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