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Heavy Duty Repair Restrictions

Shop owners and technicians: Can't diagnose a vehicle? We need to know about it.

If you are unable to properly diagnose a commercial vehicle or are forced to send a customer's vehicle back to a dealer service facility, we need to know about it. Reports of automakers restricting access to both wired (OBD-II) and wirelessly (telematics) generated vehicle diagnostic and repair information are increasing - and we need to document those stories to show the impact on your businesses (which our economy relies on). Responses can remain anonymous. If you don't speak up, we won't be able to ensure our Right to Repair. 
4. Could you access the necessary diagnostic codes to identify the problem? *This question is required.
5. If no, why? (select all that apply) 
  • * This question is required.
6. If you accessed the diagnostic code, could you complete the repair? *This question is required.
7. If no, why? (Select all that apply)
  • * This question is required.
8. Did you purchase the tools/software specific to the OEM for this repair?  *This question is required.
10. Current status of the vehicle: *This question is required.
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