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Nebraska PASRR Satisfaction Survey 2024

Nebraska PASRR Satisfaction Survey 2024

Dear PASRR Professional,
Please participate in our 2024 annual satisfaction survey by clicking on the link below.  We hope that you can take a few minutes to share your experiences with our Acentra Health PASRR team and Provider Portal.  We value every comment, and your input helps to shape our program. 

We also want to recognize your hard work and participation with the PASRR process.  Since launching the PASRR Provider Portal on January 1, 2021, the State of Nebraska has completed approximately 116,000 electronic PASRR Level I screenings and over 11,200 PASRR Level II determinations.  Thank you again for helping us to serve our most vulnerable citizens! 
Sincerely, Ellen

 
1. Please indicate the type of organization you work for:
2. How long have you worked in the PASRR field?
3. What type of user account do you have?
4. How long have you used the Provider Portal?
5. In general, why do you use the PASRR Provider Portal (choose all that apply)?
7. On average, how often do you log in and use the PASRR Provider Portal?
8. Have you noticed improvements with the PASRR process or Provider Portal?
9. On average, how long does it take you to complete the PASRR Level I or Level I Resident Review screening within the Provider Portal?
10. How satisfied are you with the current PASRR Level I/Resident Review Level I process in the PASRR Provider Portal?
12. How satisfied are you with how long it takes Acentra Health (formerly Kepro) to complete PASRR Level I clinical reviews? 
14. How satisfied are you with how long it takes Acentra Health (formerly Kepro) to complete PASRR Level II / Resident Review determinations after you have submitted the required documents?
16. Overall, how satisfied are you with the PASRR Provider Portal?
18. Please rate your level of satisfaction with your interactions and/or communications with the PASRR Administrative Assistants/Customer Service Representatives:
20. Please rate your level of satisfaction with your interactions and/or communications with the PASRR Evaluators/Licensed Clinicians
22. Did you attend one of our monthly PASRR trainings and/or receive one-on-one training in 2024?
23. If you answered yes to question number 22, how satisfied were you with the training?
24. Did you receive technical assistance for the PASRR process or Provider Portal in 2024?
25. If you answered yes to question number 24, how satisfied were you with the assistance received?
27. In general, do you have difficulty obtaining one or more of the following documents that are part of the Level II referral packet?
28. Were you aware that Acentra Health (formerly Kepro) cannot begin the PASRR Level II evaluation process until a complete referral packet has been received? 
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