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FL PASRR Level I and Level II 2024 Annual Survey

Florida PASSR Annual Satisfaction Survey

Dear PASRR Professional,
Please participate in our 2024 annual satisfaction survey by clicking on the link below.  We hope that you can take a few minutes to share your experiences with the Acentra Health (formerly Kepro) PASRR team and the PASRR Provider Portal.  We value every comment, and your input helps to shape our program. 

We also want to recognize your hard work and participation with the PASRR process.  Since launching the PASRR Provider Portal on January 1, 2019, our state has completed approximately 1.8 million electronic PASRR Level I screenings and just over 34,000 PASRR Level II determinations.  Thank you again for helping us to serve our most vulnerable citizens! 


Sincerely,

Ellen Olsen, LCSW, MBA
Vice President of Operations
FL PASRR Level I and Level II

 
1. Please indicate your affiliation:
2. How long have you worked in the PASRR field?
3. What type of user account do you have?
4. How long have you used the Provider Portal?
 
5. In general, why do you use the PASRR provider portal (choose all that apply)?
6. On average, how often do you log in to use the PASRR Provider Portal?
7. Have you noticed any improvements with the PASRR process or Provider Portal?
8. On average, how long does it take you to complete the PASRR Level I or Level I Resident Review screening within the Provider Portal? 
9. How satisfied are you with the current PASRR Level I/Resident Review Level I process in the PASRR Provider Portal?
11. On average, how long does it take you to complete a request for a PASRR Level II within the Provider Portal?
12. How satisfied are you with the current PASRR Level II/Resident Review process within the Provider Portal?
14. Overall, how satisfied are you with the PASRR Provider Portal?
16. Please rate your level of satisfaction with your interactions and/or communications with the PASRR Administrative Assistant team (any representative who assisted you on the phone or via email with account troubleshooting, missing documents, and/or PASRR Portal technical assistance):
18. Please rate your level of satisfaction with your interactions and/or communications with the PASRR Clinical Team (any licensed clinician you communicated with via phone or email regarding PASRR clinical or policy questions):
20. Did you attend one of our monthly PASRR trainings and/or receive one-on-one training/technical assistance in 2024?
21. If you answered yes to question number 20, how satisfied were you with the training and/or technical assistance?
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