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2025 Management Evaluation Review (MER) Advocate Survey, F-02946 (01/2025)

2025 management evaluation review - advocate survey

Every year, the Department of Health Services (DHS) is required to review compliance of local agencies responsible for the administration of the FoodShare (FS) program. As part of the review, we would like to gather feedback from advocate and/or partner agencies who work directly with our county and Tribal income maintenance (IM) agencies. Your feedback is extremely valuable, and we appreciate your time and input.

Note: All questions with an asterisk (*) are required.
 
1. Provide your name, organization, email, and phone number:   *This question is required.
4. How would you rate the overall service you receive from the consortium or local/Tribal human services agency? *This question is required.
5. Have you assisted customers with completing an application or renewal for FoodShare benefits? *This question is required.
6. There are 4 ways a person can apply for FoodShare and/or renew their FoodShare benefits: by phone, by mail, online, or in person at the agency. When assisting customers with a FoodShare application or renewal, was the method by which the application or renewal could be completed ever restricted in any way? *
 
7. Have you participated in a FoodShare interview with a customer either by phone or in person? *This question is required.
During the interview, are customers being informed of their rights and responsibilities?
Note: Rights and responsibilities information is detailed in Your Rights and Responsibilities for FoodShare (F-10150B), and this information would typically be explained to the customer during the telephonic signature process. *This question is required.
8. Do you feel customers understand their rights and responsibilities?
Note: These include the customers’ rights to receive equitable and respectful treatment, timely and accurate benefits, and a fair hearing if they disagree with the agency’s decision. These also include the customers’ responsibilities to provide complete and truthful information, provide verification if requested, report changes, and use their QUEST card in accordance with all laws.
. *This question is required.
9. Do you feel customers understand other certification period actions they may need to take to get and continue receiving their FoodShare benefits, such as completing interviews, renewals, and six-month report forms (SMRFs), meeting a work requirement, and reporting all required household and income changes, etc.? *This question is required.
11. Some FoodShare recipients who are able-bodied adults without dependents and also between the ages of 18-54 will need to meet a work requirement to receive FoodShare, unless they are exempt from this work requirement. Individuals who are subject to the work requirement policies, but do not have an exemption and are not meeting the work requirement, may receive FoodShare for up to 3 months within a 36-month time period. This 36-month period is also known as the FoodShare “clock”, and the 3 months of FoodShare eligibility without meeting the work requirement is also known as “tme-limited benefits”. 

Select all appropriate checkbox(es) to indicate whether or not you are familiar with the following policies and terms that pertain to FoodShare recipients who need to meet the work requirement:
 
  • * This question is required.
12. Are you aware customers can utilize the MyAccess mobile app to submit their documents, update their address, get reminders, and check their benefit status?
 
13. Are you aware that customers can receive text/SMS messages with reminders about their FoodShare benefits?
 
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