In today’s fast-paced world, Global Business Services (GBS) models have significantly disrupted enterprise operations by transitioning from personalized support to shared services and standardized processes. This transformation is complex, especially for organizations focused on reputation, customer centricity, and performance.

GCCs (Global Capability Centers) have evolved from cost-saving entities into drivers of innovation and digital transformation, playing a critical role in global organizations. They now foster new capabilities, lead innovation initiatives, and manage hybrid work models.

The Nasscom GCC Awards 2025 recognize and celebrate stellar performances in GCC organizations that have demonstrated excellence and emerged as role models.
To nominate your GCC for an award, please note the following key considerations:

• The award is open to all GCC entities registered in India (both Nasscom members and non-members)
• Nasscom does not charge any fee to participate in this initiative

List of award categories

Innovation with Impact
Recognizing GCCs driving transformative business outcomes through bold and innovative solutions
This category recognizes GCCs that have seamlessly integrated innovation into their core operations, proactively identifying business needs and delivering comprehensive solutions across process, technology, and talent dimensions. These GCCs have demonstrated exceptional ownership and accountability, driving sustainable and measurable impact – whether in revenue growth, market share, customer experience, or cost optimization – for the global enterprise focusing on innovations that go beyond incremental improvements to create substantial and transformative impact for the global enterprise.

Excellence in Building Talent for the Future
Recognizing skill-building initiatives that invest in and develop future-ready workforces
This award recognizes GCCs that have implemented impactful skilling practices to proactively build a future-ready workforce. It highlights initiatives that strengthen domain expertise, foster leadership development, enhance technical skills, improve diversity, and elevate employer branding, among other accomplishments. The category also celebrates efforts to drive technology adoption across talent initiatives and innovative programs, such as large-scale digital skilling and collaborations with external ecosystems to advance skilling efforts.

Exemplary Value-adds through Ecosystem Collaboration
Recognizing impactful collaborations driven at a global level to enhance strategic enterprise initiatives
This award recognizes GCCs that have demonstrated excellence in driving impactful collaborations with the external ecosystem at a global level, including partnerships with technology providers, start-ups, product vendors, service providers, and other ecosystem players. The category celebrates GCCs that have leveraged these collaborations to drive strategic enterprise initiatives such as enhancing product portfolios, improving customer experiences, achieving cost savings, enabling automation, and boosting productivity. It also highlights innovative, replicable models born from these collaborations that accelerate the GCC’s transformation into a global hub for innovation and value delivery.Leadership in New Capability Specialization

Leadership in New Capability Specialization
Recognizing GCCs that have successfully expanded capabilities in emerging areas not yet scaled globally
This category recognizes GCCs that have successfully built and expanded capabilities in emerging areas – often those that do not yet exist at scale within other parts of the global enterprise. These GCCs have moved beyond traditional functions such as accounting, HR operations, or industry-specific tasks. The award celebrates GCCs that exhibit exceptional ownership, influence, and accountability in driving the enterprise mandate, elevating the GCC’s role as a transformational hub that delivers global business impact.

Note: Participating GCCs will be segmented into three categories to ensure meaningful comparison. The segmentation will be based on tenure of the GCC, size of the GCC (number of FTEs), the size of GCC relative to the enterprise size, and the number of locations in India.

1. Segments Striders: In the early stages (GCCs that were set up in or after January 2022), these GCCs are confidently moving forward and laying the groundwork for sustained growth. They are agile, driven, and maintain momentum as they build a solid foundation for the future. This category encompasses GCCs that were set up on or after January 2022.
2. Accelerators: At the growth stage (typically 5-10 years of operation), these GCCs are expanding their reach and establishing a competitive advantage. Their business and operational models are streamlined and efficient, propelling them toward further success. These GCCs have scaled operations.
3. Pacers: Well-established (10-plus years of operations, highly scaled operations, or house a large share of global headcount in India) and confident in their path, these GCCs set the pace for others.

Awards will be presented by segment (e.g., GCCs in Accelerator segment will compete with other GCCs in same segment for each award category).
Please note any incorrect information provided may lead to disqualification from the awards process. Kindly ensure all details are accurate and verifiable.

Application closing date: Wednesday, March 5, 2025.

Verification of submissions: In addition to the information contained within this document, Nasscom or Everest Group (the strategic partner for the event) may reach out to each GCC for additional information to evaluate the application. Kindly note that nominations can only be submitted through the online portal.

Important instructions to keep in mind when developing your submission
We suggest you download an offline copy of the awards process guidebook and capture all the relevant information and then entering it in the online form at one time. Kindly update the organizational details in the form prior to completing your nomination.
A GCC can submit nominations for any number of award categories in a single session. However, we allow only one submission per award category. If you submit nominations for different awards categories in multiple sessions, please keep the organization name consistent for ease of reference during evaluation.

Criteria and instructions for uploading the case study / supporting documents:

• Submission should reflect the initiatives run by the participating GCCs in the last 24 months (since Jan 2023).
• The nomination process involves two steps: (1) responding to a survey specific to each nominated category, and (2) uploading a four-page case study for each nominated category.

Survey

• For each category, there will be a 20-25 question survey (questions listed in this guidebook for quick reference).
• All questions in the survey are mandatory. The survey responses will include both qualitative and quantitative inputs.

Note: Submission should reflect the initiatives run by the participating GCCs in the last 24 months (since January 2023)

Case study
In addition to completing the online survey, applicants are required to upload one award submission document per category nominated with the following guidelines:

• Four pages showcasing the GCC’s stellar contribution in the award category area; for example, for Innovation with Impact, this case study would include initiatives undertaken in the award timeframe (January 2023 to December 2024) that resulted in impactful contributions for the global firm
• Please focus on case studies and initiatives that demonstrate how the GCC has taken a leadership role in conceptualization, design, and execution
• The document should be in PDF format (either PowerPoint or Word saved as a PDF)
• Limit the page count (including section dividers, excluding title and closing pages) to 4 pages for PowerPoint-based documents and 2 pages for Word-based documents (keeping in mind that they must be converted to PDF.) This includes your entire submission for the category (in addition to the survey response).
• There is no fixed template for the case study.
• Provide relevant metrics wherever possible to assess impact/outcomes.
• The maximum file size for the document(s) is 25MB.

In addition to the case study, nominees have an option to send other relevant supporting material such as videos, links, testimonials to gccawards25@nasscom.in.