Ecobank Ghana CyberSecurity Survey - 2025

1. Kindly indicate your Gender

• Male
• Female

2. Your Age Group

• Less than 20
• 21 -30
• 31- 40
• 41 - 50
• 51 - 60
• Above 60

3. Have you ever received a fraud alert message or notification from Ecobank (e.g., warning about suspicious transactions)?

• Yes
• No

4. Through which channel did you receive the fraud alert? (Select as many as possible)

• SMS
• Email
• Mobile Banking App Notification
• Contact Centre Phone Call
• Other (please specify): Please enter an 'other' value for this selection.

4. Was the message clear to you?

• Yes
• No
• If "No," please explain what was unclear: Please enter an 'other' value for this selection.

4. How often do you receive such messages?

• Monthly
• Quarterly
• Rarely

4. How would you prefer to receive fraud alert messages in the future? (Select as many as possible)

• SMS
• Email
• Ecobank Mobile App Notification
• Other (please specify): Please enter an 'other' value for this selection.

4. How often do you want to receive such messages?

• Monthly
• Quarterly

4. Do you feel secured while making transactions on Ecobank’s digital platforms (e.g., Ecobank Mobile App, Ecobank Online banking etc)?

• Yes
• No

4. Please select the main reasons for not feeling secured transacting on any of the Ecobank digital platforms. You may choose more than one.

• Concerns about fraud or hacking
• Lack of trust in the platform
• Unclear transaction processes
• Bad past experiences
• All of the above
• Other (please specify): Please enter an 'other' value for this selection.