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External Customer Service Assessment Measurement Tool - 2024/25 - Self-Administered Version

CUSTOMER SERVICE BRANCH
ANNUAL EXTERNAL CUSTOMER SATISFACTION ASSESSMENT
2024/25
 
 
Introduction to survey:

We are inviting you to participate in our annual Customer Satisfaction Assessment Survey. The purpose of this survey is to gather feedback to improve our services and understand our customers' needs better. It will take about 15 minutes to complete, and all your responses will be kept confidential. 

Instructions:
 
   1. Please tick the appropriate number that corresponds with the participant’s response.

   2. Ask questions/statements in sequential order of the instruction. Record the responses in the slot
       provided for each question and or statement.
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