FedEx from ShipStation Form

Please complete all fields below for your FedEx from ShipStation inquiry and we'll take care of the rest.

NOTICE: If you used the FEDEX GROUND ECONOMY service, you must COMPLETE A SEPARATE CLAIM FORM.
FedEx Ground Economy claims must be filed via an Excel sheet you can find on our FedEx from
ShipStation help center article.

1. Today's Date: *This question is required. This question requires a valid date format of MM/DD/YYYY.

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2. Shipment Tracking Number *This question is required.

What email address is associated with your ShipStation account? *This question is required. (This will help us link your inquiry to your ShipStation Support ticket) This question requires a valid email address.

3. Best contact email address: This question requires a valid email address.

4. Please provide your name. *This question is required. If you are not the shipper, please provide the shipper's name and information in the next questions.

5. Your / Shipper's Full Address *This question is required.

6. Your / Shipper's Phone Number *This question is required. Best contact phone number

Company Phone Number

7. I am looking to: *This question is required.

Select your claim type: *This question is required.

Please upload an invoice for this order. *This question is required.FedEx requires this invoice to process claims.

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Please provide the Contact Name for the Consignee/Recipient: *This question is required.

Contact Name

Please provide the Complete Address for the Consignee/Recipient: *This question is required.

Please provide Consignee/Recipient's Email Address: *This question is required.

Email Address

Please provide Consignee/Recipient's Phone Number: *This question is required.

Phone Number

New Address to Reroute Shipment *This question is required. Please provide the address that the shipment should be routed to

Please select the service used. If you do not see your service listed as an option, it is not eligible for FedEx Money Back Guarantee. *This question is required.

Select the item that best describes your shipment: *This question is required.

Please describe the contents of your shipment. *This question is required.

Shipment/Package information: *This question is required.

Number of Items Missing/Damaged

Complete and Detailed Description of the Damaged or Missing Merchandise. Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity. *This question is required.(All fields are required. Enter 'NA' when not applicable.)

Product Description:
Brand Name:
Model #:
Serial #:
Size:
Color:
Quantity:
Any additional info?

For additional items in your shipment, please provide details or information about ALL items in your shipment that were not delivered. Provide the item description(s), unit cost(s), quantity, and other additional details. *This question is required. If none, please write "N/A"

Please upload seven specific photos. 1 of 7:

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning or void fill.

This picture should show the placement of the merchandise and packaging inside the box.
Maximum upload size of 1MB per file and a maximum of 1 file.

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2 of 7: Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
Maximum upload size of 1MB per file and a maximum of 1 file

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3 of 7: Upload a close-up photo of the shipping label with its tracking number.Please zoom in enough to read the Shipment Tracking Number (Starts with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file

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4 of 7: Upload a close-up photo of the Box Manufacturer’s Certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.

The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.

(BMC sample image source: IQSdirectory.com)
Maximum upload size of 1MB per file and a maximum of 1 file.

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5 of 7: Upload two photos. Their combined views will display all six sides of the package.
This first photo should display the top and two sides of the package.

Maximum upload size of 1MB per file and a maximum of 1 file for each

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6 of 7: Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the two sides of the package opposite from the first photo.

Maximum upload size of 1MB

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7 of 7: Upload a photo of dimensions of the box including the package height, length, and width provided in the body of the email.
Maximum upload size of 1MB

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