As required by OAR
410-141-3515 (16)(g)(A)(B), each Coordinated Care Organization (CCO) must conduct an annual self-assessment of their workflows in place to provide quality language access services and language services available in its organization to meet member needs. The self-assessment is designed to guide your CCO to (a) provide progressively higher quality language services to members and (b) to develop a more robust infrastructure for providing language services over time. The CCO's responses to the self-assessment must be submitted to OHA through an online survey. Your responses will be analyzed to determine whether your CCO has met the following requirements:
- The intent of OAR 410-141-3515 12(A)
- The Health Equity Measure requirements for 2024 CCO incentives entail:
- Answering all survey questions;
- Passing the required questions for the 2021, 2022, 2023, and 2024 measurement years; and
- Meeting the minimum points required for the 2024 measurement year (total of 83 points).
Completion of the online survey does not guarantee that your CCO has met the metric or intent of the administrative rules. OHA will evaluate your responses to determine whether the structures and workflows you attested to meet the required standards for providing consistent quality language access services to your members.
Questions are organized in four domains with point values for questions in each domain. In general, each statement is worth one point and some questions have multiple statements and will be worth more than one point.
Responses should be based on language services in place on the final day of the assessment year (December 31, 2024).
The CCO Contracts Administrator will send the link for the online survey by December 16, 2024.
All online survey responses are due on January 20, 2025. (Consistent with ORS 187.010(3), survey responses received on January 21, 2025, are considered timely.) Only online responses will be accepted.
Additional Information
OHA reserves the right to request additional or clarifying information to support responses provided through the online survey, including but not limited to further detail on language access plans, data collected, examples of policies, or translated materials.
For questions about this survey or the CCO incentive metric, please contact
metrics.questions@odhsoha.oregon.gov.