Skip survey header

Customer Experience Management Self-Assessment - BXP 2024

Did you know...
 
  • In retail banking an engaged customer is worth at least $9500 more a year in income than an unengaged customer? (Markey & Reichfield)
  • A 5% boost in customer retention can boost income by 25% to 95%? (Harvard Business Review)
  • Acquiring a new customer can cost 5 to 10 times more than retaining an existing customer? (eMarketer)
  • The #1 reason mortgage borrowers return to their financial institution to refinance is because the original process was seamless? (PwC)
  • Customers who say their experience at a business was easy are 94% more likely to repurchase, and 88% more likely to increase spending with that same business? (Customer Effort Board)
Where is your financial institution on the path to creating a brand-defining customer experience that engages customers, creating both marketshare and walletshare?

This self-assessment has 15 questions and takes about 10 minutes to complete.  At the end you'll get a set of custom recommendations to help identify opportunities to manage the customer experience to create a customer experience that drives growth at your financial institution.
0%