Quarterly Survey - EV Pricing / Payment Transparency

1. What type of vehicle do you primarily have access to?  *This question is required.

• Gasoline vehicle
• Electric vehicle (all-battery electric or plug-in hybrid electric)
• Both a gasoline vehicle and an electric vehicle
• I do not have access to a vehicle
• Other - Write In Please enter an 'other' value for this selection.

2. How often do you visit public EV chargers that require payment? *This question is required.

• I use paid, public EV chargers for all or almost all of my charging needs.
• I use paid, public EV chargers frequently (more than once per month).
• I use paid, public EV chargers infrequently (from time-to-time only, rely mostly on home charging).
• I have never used a public EV charger that required payment.

2. Where do you usually charge at public EV chargers? *This question is required.Check all that apply. 

• When I go to work
• When I am traveling out of town
• When I run errands (such as going to the supermarket or the doctor)
• When I am near my home and have available time
• Other - Write in Please enter an 'other' value for this selection.

2. When you need to use a public EV charger, what is your preferred way of finding it? *This question is required.Check all that apply. 

• A general mapping or way-finding app on your mobile phone (such as Google Maps, Waze, or Apple Maps)
• A mobile phone app with information about many brands of chargers (such as PlugShare)
• A mobile phone app with information about one network of chargers (such as ChargePoint or Electrify America)
• Other kind of mobile phone applications
• Using a map provided by my car manufacturer (either in-vehicle or via their app, such as FordPass or Tesla)
• Web browser on a computer before I travel
• Driving around until I see a charger
• Other - Write In Please enter an 'other' value for this selection.

2. In terms of importance, what information do you look for when searching for a public EV charger that meets your needs? *This question is required.Choose up to 3. 

• Convenience of charger location
• Charging speed (Level 2 vs. DC fast charging)
• Plug & Charge capabilities (charger recognizes your vehicle and automatically processes payment)
• Current charger availability
• Charging prices
• Other fees
• Discounts (from a membership or through a promotional offering)
• Methods of payment accepted
• Brand
• Other - Write In Please enter an 'other' value for this selection.

2. Do you have an app or account with any EV charging provider that allows you to pay for charging? (such as ChargePoint, Electrify America, EVgo, etc.) *This question is required.

• No, I do not use any EV charging apps or have any accounts.
• Yes, with one provider.
• Yes, with two providers.
• Yes, with three or more providers.

2. What are the things you find most useful about using an EV charging app? *This question is required.

• It makes it easier to pay for charging.
• I can find pricing information in this app.
• I can find chargers more easily.
• I can see additional details about chargers not available elsewhere.
• I can access discounts, points and rewards not available elsewhere.
• It is a familiar interface and the chargers it shows are familiar to operate.
• Other - Write In Please enter an 'other' value for this selection.

2. In terms of personal preference, how do you typically pay at public EV charging stations? *This question is required.Choose up to 3. 

• Contactless credit or debit card or mobile wallet (Tap to pay, Apple Pay/Google Pay)
• Credit, debit or prepaid card (by inserting chip or swipe)
• Mobile phone application from charging provider
• 1-800 number
• QR code on mobile phone
• EV charging company issued tap card
• EV charging company app (tap with phone or remote activation)
• Plug and Charge (charger recognizes your vehicle and automatically processes payment)

2. Why are these your preferred payment methods? *This question is required.

• I don't have access to other kinds of payment methods.
• They are the easiest methods for me to use.
• I can access better prices when I use these payment methods.
• They are the first payment methods I tried, and now I am used to them.
• Other - Write In Please enter an 'other' value for this selection.

2. In your opinion, how easy is it to find information about payment methods at public charging EV stations before you arrive? (such as whether it accepts credit/debit cards, your preferred account, or other payment options) *This question is required.

• Very Difficult
• Difficult
• Neither difficult nor easy
• Easy
• Very Easy

2. How often do you go to a public EV charging station without knowing what payment methods will be accepted? *This question is required.

• Never
• Infrequently
• Sometimes
• Frequently
• Always

2. Have you ever felt pressure to download an app, create a membership, or pre-load funds to use a charger, even when it was not necessary to operate the charger?  *This question is required.

• Yes, often
• Yes, sometimes
• Yes, rarely
• No

2. In your opinion, how easy is it to find information about the cost of charging at public EV charging stations before you arrive? *This question is required.

• Very Difficult
• Difficult
• Neither difficult nor easy
• Easy
• Very Easy

2. Where do you typically look to find information about pricing at a public EV charging station? *This question is required.Check all that apply. 

• A general mapping or way-finding app on your mobile phone (such as Google Maps, Waze, or Apple Maps)
• A mobile phone app with information about many brands of chargers (such as PlugShare)
• A mobile phone app with information about one network of chargers (such as ChargePoint or Electrify America)
• Other kinds of mobile phone application
• Using a map provided by my car manufacturer (either in-vehicle or via their app, such as FordPass or Tesla)
• Web browser on a computer before I travel
• When I arrive at the charger
• Other - Write In Please enter an 'other' value for this selection.

2. How strictly do you budget for public EV charging?  *This question is required.

• I don't have a specific budget for public EV charging costs.
• I have a loose budget for public EV charging costs that is flexible based on circumstances.
• I carefully budget for public EV charging costs.
• I have trouble determining how much I will spend on public EV charging so I am not able to make a budget.

2. Have you ever been unable to determine what the cost of a charging session at a public EV charger will be in advance? *This question is required.

• No, never
• Yes, rarely
• Yes, sometimes
• Yes, often

2. When you were unable to determine the cost to charge your vehicle at a specific charger, how did it impact you? *This question is required.

• I visited the charger anyway.
• I visited a different charger instead.
• I changed my travel plans (time or mode) to avoid uncertain charging costs.
• I waited or took money from another budget to ensure I had enough money to pay for the charging session.

2. Have you ever had to pay additional fees (such as idling fees or demand pricing) you weren't aware of, or paid a significantly higher price for EV charging than you were expecting? *This question is required.

• Yes, there were additional fees I wasn't aware of.
• Yes, the price per kWh was higher than I was expecting.
• No, that has never happened.

2. When in the charging process did you learn of this unexpected cost? *This question is required.

• Before arriving at the public EV charging station
• At the public EV charging station, before starting to charge
• After completing the charge, when it was time to pay
• After paying, when reviewing a bill or receipt

2. If you have ever had trouble determining the price, had to pay more than expected, or were not able to pay with your preferred payment method at a public EV charger, did this experience impact your perception of that charger brand? *This question is required.

• Yes, it made me not visit that charger/brand again.
• Yes, but I still use that charger/brand.
• No, it did not impact my perception of that charger/brand.
• No, this has never happened to me.

2. What would you like to see most when looking for information about price or payment methods at EV chargers in the future? *This question is required.

• All information about pricing, payment, and way-finding in one place.
• Information that allows me to better estimate the total cost of a charging station.
• The ability to more easily compare the current price at different charging stations.

2. To which gender identity do you most closely identify?

• Female
• Male
• Nonbinary
• Prefer to self-describe Please enter an 'other' value for this selection.
• Decline to specify

2. Which race and/or ethnicity describes you?Check all that apply. 

• Asian/Asian American or Pacific Islander
• Black or African American
• Hispanic or Latino
• Native American
• White
• Other
• Decline to specify

2. What is your approximate annual household income before taxes?

• Less than $25,000
• $25,000 to $40,000
• $40,001 to $55,000
• $55,001 to $70,000
• $70,001 to $85,000
• $85,001 to $100,000
• $100,001 to $115,000
• $115,001 to $125,000
• $125,001 to $150,000
• $150,001 or more
• Prefer not to say

2. What is your household size?

• One
• Two
• Three
• Four
• Five
• Six
• Seven or more