Responsibilities

• Provide leadership in strategic work targeting systemic change - both in internal work, and/or to respond to the changing landscape of Singapore’s social service provision
• Lead and manage the team to deliver timely and quality service in case management, befriending and case advocacy work
• Oversee and manage the budget, planning, development, monitoring and evaluation of the programme
• Lead team capacity building via clinical and administrative supervision and training
• Engage in staff recruitment, onboarding and training
• Provide casework, including crisis intervention to meet overall needs of survivors of gender based violence, including their significant others, when needed.
• Liaise with authorities like the criminal justice system, police, hospitals and other social service community partners to increase service access for survivors
• Promote case management and CARE services through knowledge exchange and collaboration with community partners
• Work closely within the CARE team, with external consultants, across departments and the Executive Director
• Collaboratively design and conduct Sexual Violence related groupworks
• Conduct related training to volunteers, staff and community partners for capacity building
• Any other necessary tasks as required by the Head of Department, based on capacity

Qualifications and Work Experience

• Recognized Masters degree in social work, psychology or counselling
• Minimum 5-8 years in case management or a related field, with at least 2 years in a managerial and/or supervisory role in a social service organisation or related
• In-depth knowledge of case management principles, practices and procedures, with skills in training and capacity building in these areas
• Familiarity with relevant local legal, regulatory and industry practices and guidelines that affect case management services
• Experience in managing daily operation, programme development, implementation and evaluation
• Experience in strategy planning, work planning and managing people and financial resources effectively
• Experience in gender violence and trauma work (preferred)
• Experience in advocacy work (preferred)
• Experience in conducting group work (preferred)

Skills

• Professionalism, leadership, clinical and people management skills are essential
• Strong interpersonal and communication skills (both verbal and written-second language such as Chinese, Malay or Tamil preferable)
• Ability to maintain professional boundaries
• Ability to handle sensitive information with discretion and confidentiality
• Strong organizational and time management skills
• Proficiency in Google Workspace (Google Docs, Sheet, Slides, Drive) or similar Office Suites, and relevant database systems
• Ability to lead independently and also has strong teamwork ethos
• Ability to work with a multidisciplinary team
• Flexibility and adaptability to handle a fast-paced environment, work under pressure and manage competing demands
• Excellent case recording and record-keeping skills
• Ability to interpret and analyse both quantitative and qualitative data and produce reports
• Advocacy lens (preferred)
• Group work skills (preferred)
• Knowledge and skills in gender violence and trauma work (preferred)

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Please note that, due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.