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WEB FORM: Mobile and Online Banking Account Deletion

If you would like to request removal of your ESL Mobile and Online Banking profile and related data, please complete the form below.

We will process your request within 3-5 business days and will send confirmation by mail or to the email we have on file for you. At that time, your access to Mobile and Online Banking will be removed and any associated data and information will be deleted.

Here is how this action affects you:

  • You will no longer be able to log into and perform transactions using online and mobile banking.

Online Statements, Tax Documents, Notices:

If you have enrolled in our Online Statement feature:

  • You will receive all notices, tax documents, and statements for share accounts, credit cards, and loans by mail.
  • You will no longer be able to view electronic copies of past notices, tax documents, or statements for share accounts, credit cards, and loans. If you wish to retain copies of these documents, you can download them and save them to your personal device BEFORE you submit your request. Afterwards, you can contact us and request that a paper copy be mailed to you.1

ESL Visa® Credit Cards and Debit Cards:

  • If you have set up any card controls, alerts, or notifications for an ESL Credit, Debit, or HSA Card, you will need to turn these settings off BEFORE submitting your request to delete your Mobile and Online Banking access. Failure to do so will leave these settings in place after your access is deleted and you will need to connect with us directly to change these settings.
  • You will no longer be able to use the tools available in mobile and/or online banking to manage your Credit, Debit, or HSA Cards. This includes the ability to activate a new card, report your card as lost or stolen, lock your card, and set new alerts and notifications.
    • Call 886.820.6039 to activate a new ESL Visa Credit Card or to report your card as lost or stolen.
    • Call 844.433.1140 to activate a new ESL Visa Debit Card.
    • Connect with us directly during business hours if your card has been lost or stolen. After business hours, call 800.754.4128.
    • If your card is locked at the time your request is processed, you will need to connect with us directly so we can unlock it and restore your ability to use your card.
  • You will no longer be able to request credit card balance transfers online. Connect with us directly to make this request.
  • Visa Signature Rewards Card holders will need to connect with us directly to redeem points.

Making Payments and Transfers:

  • If you have used ESL Mobile or Online Banking to set up internal or external transfers, including recurring transfers, Bill Pay payments, and transfers to other financial institutions, these transactions will not be completed. ACH and wire transfers set up with the help of an ESL representative will not be impacted.
  • You will no longer be able to use the Account Transfer feature to transfer funds from one checking or savings accounts to another.
  • ESL Visa Credit Card holders will need to make payments by check or by connecting with us directly.

Other Digital Only Features:

  • You will no longer be able to use any digital-only features you may have been enrolled in. This includes features like Zelle®, Credit Score & Insights, Bill Pay, etc. Our priority is to provide the best banking experience possible, no matter how you choose to interact with us. If we can help address any questions or concerns you may have about using ESL Mobile and Online Banking, please connect with us before submitting your request to delete your access.

If you would like to use ESL Mobile and Online Banking in the future, you can simply enroll again. At that time, you will also be able to re-establish any settings for alerts and notifications and opt in to receive online statements, notices, and tax documents.

1Refer to ESL Fee Schedule for possible Research Fees.

*Required fields

Complete this form to delete your access to ESL Mobile and Online Banking:

6. Please select how you would like to receive your confirmation (check one) *This question is required.
(Optional – if you prefer not to enter your email here, we will use the email address we have on file) This question requires a valid email address.
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