Green People - Green Beauty Club Survey

1. Were you aware that we have a loyalty programme (The Green Beauty Club)? *This question is required.

• Yes
• No

2. Have you used the Green Beauty Club? *This question is required.

• Yes
• No

3. Why haven’t you used the Green Beauty Club? *This question is required.

• I don’t understand how to use points
• I am not interested in earning points
• I didn’t know it existed
• I don’t understand the value of points
• I don’t understand how to earn points
• Other - Please state... Please enter an 'other' value for this selection. * This question is required.

3. How have you used the Green Beauty Club? *This question is required.

• Donated points to charity
• I have not used my points yet
• Used points to get a free product
• Used points to claim money off my order

3. Has anything prevented you from using your points? *This question is required.

• I haven't needed to order yet
• I’m saving up
• I don’t understand the value of my points
• I don’t know how to use my points
• I don’t know how many points I have
• Other - Please state... Please enter an 'other' value for this selection. * This question is required.

3. How easy did you find it to use your points? *This question is required.

	1	2	3	4	5
Very Difficult	1	2	3	4	5	Very Easy

3. How generous do you feel the Green Beauty Club is? *This question is required.

	1	2	3	4	5
Not at all generous	1	2	3	4	5	Very generous

3. How has earning loyalty points affected your likeliness to repurchase? *This question is required.

	1	2	3	4	5
Not at all	1	2	3	4	5	Greatly