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MSP Success Survey - AI and Automation

1. How are you using automation in your MSP? (check all that apply) *This question is required.

For ticketing (routing, management, escalation, etc.)
For routine tasks (automated patch management, backups, onboarding)
For marketing (routing inbound leads, executing email campaigns, etc.)
I’m not currently using any automation
Other - Write In Please enter an 'other' value for this selection.

If you’re not using automation, why not? *This question is required.

If you’re using automation, which of the following are you doing? (check all that apply) *This question is required.

Taking advantage of the automation features that are in my PSA
Taking advantage of the automation features that are in my RMM
Using a third-party robot process automation (RPA) solution
Writing scripts and using APIs
Other - Write In Please enter an 'other' value for this selection.

What benefits have you experienced by using automation? (check all that apply) *This question is required.

Increased efficiency
Lower labor costs
Ability to scale and grow the business without staffing up
Too soon to tell
Other - Write In Please enter an 'other' value for this selection.

2. How are you using artificial intelligence (AI) in your MSP business? (check all that apply) *This question is required.

If you’re not using AI, why not? *This question is required.

What benefits have you experienced by using AI? (check all that apply) *This question is required.

Increased efficiency
Lower labor costs
Ability to scale and grow the business without staffing up
Too soon to tell
Other - Write In Please enter an 'other' value for this selection.

3. If we write an article on this topic, can we reach out to you for a comment and/or your thoughts? *This question is required.

If Yes, please provide your name, email and phone.

Name
Email
Phone