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Services Battery and Thermals

1. How old are you? *This question is required.
2. Do you currently or have you ever owned a gaming notebook/laptop?
3. Do you intend to purchase a gaming notebook/laptop in the next 2 years? *This question is required.
4. How important is battery life and performance on battery when choosing a gaming notebook/laptop purchase?  *This question is required.
Not at all Important
Neutral
Most Important
4. Has your gaming notebook/laptop’s battery ever impacted your play? *This question is required.
4.

What symptom(s) did you experience? *Select all that apply*

*This question is required.
4.

In the scenario that your notebook/laptop battery is out of warranty and needs replacing, are you more likely to?

*This question is required.
5. Where do you purchase the replacement battery from as part of the repair? *This question is required.
5. Where do you purchase the replacement battery from as part of the repair? *This question is required.
5. When purchasing a new notebook, how likely are you to purchase the extended battery warranty?  *This question is required.
6. For these last set of questions, we will be asking a bit about your comfort level when it comes to servicing and maintaining your PC's performance. But first, please select "Spock" as your answer.  *This question is required.
7. How comfortable are you when your system needs repair, maintenance, or upgrading? *This question is required.
8. Which components are you uncomfortable replacing yourself? *select all that apply* *This question is required.
8. Would you value extending your warranty if it included a maintenance package? 
The maintenance package would include an onsite technician performing thermal repasting on the CPU, physical cleaning, and system checks on all components. *This question is required.