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WV 2024 Adult Mental Health Services Satisfaction Survey (MHSIP)

ADULT MENTAL HEALTH SERVICES SATISFACTION SURVEY
Administered by Acentra Health for the West Virginia Department of Human Services (DoHS) Bureau for Behavioral Health (BBH)

This survey is for individuals aged 18 and older who received mental health or co-occurring behavioral health services at any point between October 2023 and now.  Please help BBH make services better by answering some questions about your experiences.  Your answers are confidential and will not influence the services you receive.

Thank you for your time to complete the survey, which will take about 10 minutes.
Please indicate if you Strongly Agree, Agree, Are Neutral, Disagree, or Strongly Disagree with each of the statements below. You can also choose Not Applicable if it is something you have not experienced.
1. I like the services that I received.
2. If I had other choices, I would still get services from the same agency.
3. I would recommend this agency to a friend or family member.
4. The location of services was convenient (parking, public transportation, distance, etc.).
5. Staff was willing to see me as often as I felt it was necessary.
6. Staff returned my call in 24 hours.
7. Services were available at times that were good for me.
8. I was able to get all the services I thought I needed.
9. I was able to see a psychiatrist when I wanted to.
10. Staff believe that I can grow, change, and recover.
11. I felt comfortable asking questions about my treatment and medication.
12. I felt free to complain.
13. I was given information about my rights.
14. Staff encouraged me to take responsibility for how I live my life.
15. Staff told me what medication side effects to watch out for.
16. Staff respected my wishes about who is and who is not to be given information about my treatment.
17. I, not staff, decided my treatment goals.
18. Staff were sensitive to my cultural background (race, religion, language, etc.).
19. Staff helped me obtain the information I needed so that I could take charge of managing my mental health.
20. I was encouraged to use consumer-run programs such as support groups, drop-in centers, and crisis phone lines.
As a Direct Result of Services I received:
21. I deal more effectively with daily problems.
22. I am able to control my life better.
23. I am able to deal with a crisis better.
24. I am getting along better with my family.
25. I do better in social situations.
26. I do better in school and/or work.
27. My housing situation has improved.
28. My symptoms are not bothering me as much.
29. I do things that are more meaningful to me.
30. I am able to take care of my needs better.
31. I am able to handle things better when they go wrong.
32. I am able to do things better that I want to do.
For the following questions, please answer for your relationships with persons other than your mental health provider(s).
33. I am happy with the friendships I have.
34. I have people with whom I can do enjoyable things.
35. I feel I belong in my community.
36. In a crisis, I would have the support I need from family or friends.
Please tell us a little more about the services you received and how you are doing.
37. Are you currently (still) receiving mental health services?
38. How long have you received mental health services?
Were you arrested since you began to receive mental health services?
Were you arrested in the 12 months prior to that?
Since you began receiving mental health services, have your encounters with the police
Were you arrested during the last 12 months?
 
Were you arrested during the 12 months prior to that?
 
Over the last year, have your encounters with the police
Please tell us a little more about yourself for statistical purposes.
43. Are you of Hispanic or Latino origin?
44. What is your race?  Please check all that apply.
45. What is your age range?
46. What sex were you assigned at birth?
47. How do you currently describe your gender?
48. Do you consider yourself part of the LGBTQIA+ community?
49. Do you have Medicaid insurance?
Do you have health insurance other than Medicaid?
This question requires a valid email address.
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