We've detected that Javascript is not enabled. It is required for an optimal survey taking experience.
Please check your browser's settings and make sure Javascript is turned on. Learn how to enable Javascript.

Skip survey header

Delivering a Customer Experience That Thrives Under Pressure

Page One

Delivering a Customer Experience That Thrives Under Pressure

Soren Bested, Chief Operating Officer, Agent IQ

Space Cell	Excellent	Good	Fair	Poor
Content	Content: Excellent	Content: Good	Content: Fair	Content: Poor

Comments

Brianna Elsass, VP & Head of U.S. Digital Servicing & Technology, BMO Financial Group

Space Cell	Excellent	Good	Fair	Poor
Content	Content: Excellent	Content: Good	Content: Fair	Content: Poor

Comments

Moderated by: Michelle King, President, Bank Director

Space Cell	Excellent	Good	Fair	Poor
Content	Content: Excellent	Content: Good	Content: Fair	Content: Poor

Comments

IN REGARD TO THE PRESENTATIONS, PLEASE CHECK THE FOLLOWING:

Space Cell	Yes	No
Were handouts or advance preparation materials satisfactory?	Were handouts or advance preparation materials satisfactory?: Yes	Were handouts or advance preparation materials satisfactory?: No
If applicable, were prerequisite requirements appropriate?	If applicable, were prerequisite requirements appropriate?: Yes	If applicable, were prerequisite requirements appropriate?: No
Were facilities and audio and visual materials effective?	Were facilities and audio and visual materials effective?: Yes	Were facilities and audio and visual materials effective?: No
Were facilities and/or technological equipment appropriate?	Were facilities and/or technological equipment appropriate?: Yes	Were facilities and/or technological equipment appropriate?: No
Were the stated learning objectives met?	Were the stated learning objectives met?: Yes	Were the stated learning objectives met?: No
Were program materials accurate?	Were program materials accurate?: Yes	Were program materials accurate?: No
Were program materials relevant and did they contribute to the achievement of the learning objectives?	Were program materials relevant and did they contribute to the achievement of the learning objectives?: Yes	Were program materials relevant and did they contribute to the achievement of the learning objectives?: No
Was the time allotted to the learning activity appropriate?	Was the time allotted to the learning activity appropriate?: Yes	Was the time allotted to the learning activity appropriate?: No
If applicable, were individual instructors effective?	If applicable, were individual instructors effective?: Yes	If applicable, were individual instructors effective?: No
If no, please explain:	If no, please explain:: Yes	If no, please explain:: No

Comments

Do you have additional comments about the topic and/or speaker(s)?

YES, you may use my comments for promotional purposes.

YES, you may contact me for research purposes.

Contact Information

Name
Telephone

Company
Email