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HI Canada Guest Satisfaction Survey

We value your feedback!

Thank you for choosing to stay with us at HI Jasper. We'd love to hear about your stay. Your honest feedback helps us improve and ensure all our guests have a fantastic experience. This survey should only take a few minutes to complete, and as a thank you for your time, you can enter to win $50 towards your next hostel stay.

Which type of room did you book for your stay? *This question is required.

How likely are you to recommend HI Jasper to your friends? *This question is required.

	0	1	2	3	4	5	6	7	8	9	10
Not at all likely	0	1	2	3	4	5	6	7	8	9	10	Extremely likely

What is your satisfaction level with your recent stay at HI Jasper? *This question is required. Please select one of the following images.

Very Low

Low

Good

Very Good

We're sorry to hear that. To help us improve, what could we have done better?

How would you rate the value for money of your stay? *This question is required. Please select one of the following images.

Very Poor

Poor

Good

Very Good

Please let us know what about your stay could offer better value.

How was the friendliness and helpfulness of our staff at HI Jasper? *This question is required. Please select one of the following images.

Very Poor

Poor

Good

Very Good

Oh no. We strive to offer friendly and helpful service. In what way did our staff fall short?

How was the cleanliness of the hostel? *This question is required. Please select one of the following images.

Very Poor

Poor

Good

Very Good

That's disappointing. What area(s) of the hostel could have been cleaner?

What room number did you stay in? *This question is required.

How well do each of these describe your stay? *This question is required.

Space Cell	Not at all	A little	Somewhat	Quite a bit	Very much
I connected with other travellers or people I wouldn't have met otherwise.	I connected with other travellers or people I wouldn't have met otherwise.: Not at all	I connected with other travellers or people I wouldn't have met otherwise.: A little	I connected with other travellers or people I wouldn't have met otherwise.: Somewhat	I connected with other travellers or people I wouldn't have met otherwise.: Quite a bit	I connected with other travellers or people I wouldn't have met otherwise.: Very much
I felt like I belonged — that this was a place for someone like me.	I felt like I belonged — that this was a place for someone like me.: Not at all	I felt like I belonged — that this was a place for someone like me.: A little	I felt like I belonged — that this was a place for someone like me.: Somewhat	I felt like I belonged — that this was a place for someone like me.: Quite a bit	I felt like I belonged — that this was a place for someone like me.: Very much
I came across a new perspective, idea, or way of seeing something.	I came across a new perspective, idea, or way of seeing something.: Not at all	I came across a new perspective, idea, or way of seeing something.: A little	I came across a new perspective, idea, or way of seeing something.: Somewhat	I came across a new perspective, idea, or way of seeing something.: Quite a bit	I came across a new perspective, idea, or way of seeing something.: Very much
I'm leaving feeling better than when I arrived.	I'm leaving feeling better than when I arrived.: Not at all	I'm leaving feeling better than when I arrived.: A little	I'm leaving feeling better than when I arrived.: Somewhat	I'm leaving feeling better than when I arrived.: Quite a bit	I'm leaving feeling better than when I arrived.: Very much

Can you tell us more about why you answered the way you did?

At HI Canada, we're serious about sustainability. How would you rate our efforts to preserve our environment? *This question is required. Please select one of the following images.

Very Poor

Poor

Good

Very Good

We want to do better! Do you have any suggestions for us?

Did you eat at our café? *This question is required.

How was your experience at our café? *This question is required. Please select one of the following images.

Very Poor

Poor

Good

Very Good

We're sorry to hear that. What improvements could we make to enhance our café experience?

Do you have any other comments that you'd like to share with us? (optional)

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