Accessibility Strategy Identified Needs Survey

Thank you for filling out this quick survey. Your answers will make our services better for seniors and people with disabilities.

This survey is part of a report called the Accessible Strategy Needs Assessment. "Key Takeaway" handouts that explain the report are also available at https://www.sfmta.com/projects/accessibility-strategy. You can refer to these as you fill out the survey.

You can read the report at https://www.SFMTA.com/AccessibilityAssessment. To ask a question or give feedback about the project, email us at AccessibilityStrategy@SFMTA.com. You can also let us know that you want updates about the project.

You are not required to answer every question in this survey. You can choose to answer the questions that matter most to you.

1. Section 1: Streets
Our Streets projects make walking, parking, vehicle loading, and cycling easier and safer. We also make sure scooters and bikeshare are accessible.

Do you want to rank Street-related needs? *This question is required.

Streets Capital Projects
Streets Capital Projects build, improve, or maintain San Francisco’s streets.

Please rank your priorities for improving the accessibility of Streets Capital Projects from most to least important. 1 is most important, 6 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6
Better Accessibility Guidance	Rank Better Accessibility Guidance as 1 out of 6	Rank Better Accessibility Guidance as 2 out of 6	Rank Better Accessibility Guidance as 3 out of 6	Rank Better Accessibility Guidance as 4 out of 6	Rank Better Accessibility Guidance as 5 out of 6	Rank Better Accessibility Guidance as 6 out of 6
Collaboration Among Agencies	Rank Collaboration Among Agencies as 1 out of 6	Rank Collaboration Among Agencies as 2 out of 6	Rank Collaboration Among Agencies as 3 out of 6	Rank Collaboration Among Agencies as 4 out of 6	Rank Collaboration Among Agencies as 5 out of 6	Rank Collaboration Among Agencies as 6 out of 6
Quick Safety Improvements	Rank Quick Safety Improvements as 1 out of 6	Rank Quick Safety Improvements as 2 out of 6	Rank Quick Safety Improvements as 3 out of 6	Rank Quick Safety Improvements as 4 out of 6	Rank Quick Safety Improvements as 5 out of 6	Rank Quick Safety Improvements as 6 out of 6
Accessible Pedestrian Signals	Rank Accessible Pedestrian Signals as 1 out of 6	Rank Accessible Pedestrian Signals as 2 out of 6	Rank Accessible Pedestrian Signals as 3 out of 6	Rank Accessible Pedestrian Signals as 4 out of 6	Rank Accessible Pedestrian Signals as 5 out of 6	Rank Accessible Pedestrian Signals as 6 out of 6
More Accessible Parking	Rank More Accessible Parking as 1 out of 6	Rank More Accessible Parking as 2 out of 6	Rank More Accessible Parking as 3 out of 6	Rank More Accessible Parking as 4 out of 6	Rank More Accessible Parking as 5 out of 6	Rank More Accessible Parking as 6 out of 6
Charging Stations for Mobility Devices	Rank Charging Stations for Mobility Devices as 1 out of 6	Rank Charging Stations for Mobility Devices as 2 out of 6	Rank Charging Stations for Mobility Devices as 3 out of 6	Rank Charging Stations for Mobility Devices as 4 out of 6	Rank Charging Stations for Mobility Devices as 5 out of 6	Rank Charging Stations for Mobility Devices as 6 out of 6

Streets Policy and Planning
Streets Policies are the official rules and decisions we use to make our streets accessible.

Please rank your priorities for improving the accessibility of Streets Policy and Planning from most to least important. 1 is most important, 4 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Inclusive Planning	Rank Inclusive Planning as 1 out of 4	Rank Inclusive Planning as 2 out of 4	Rank Inclusive Planning as 3 out of 4	Rank Inclusive Planning as 4 out of 4
Inclusive Data Collection	Rank Inclusive Data Collection as 1 out of 4	Rank Inclusive Data Collection as 2 out of 4	Rank Inclusive Data Collection as 3 out of 4	Rank Inclusive Data Collection as 4 out of 4
Accessible Ride Hail Services	Rank Accessible Ride Hail Services as 1 out of 4	Rank Accessible Ride Hail Services as 2 out of 4	Rank Accessible Ride Hail Services as 3 out of 4	Rank Accessible Ride Hail Services as 4 out of 4
Adaptive Cycling and Scooters	Rank Adaptive Cycling and Scooters as 1 out of 4	Rank Adaptive Cycling and Scooters as 2 out of 4	Rank Adaptive Cycling and Scooters as 3 out of 4	Rank Adaptive Cycling and Scooters as 4 out of 4

2. Section 2: Muni
Muni is the transit division of the SFMTA. Muni runs the busses, street cars, light rail and cable cars in the city. This transit service is very important for people with disabilities and older adults.

Do you want to rank the importance of accessibility issues related to Muni? *This question is required.

Muni Capital Projects
Muni Capital Projects make Muni vehicles physically accessible to seniors and people with disabilities.

Please rank your priorities for Muni Capital Projects from most to least important. 1 is most important, 6 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6
Accessible Vehicles	Rank Accessible Vehicles as 1 out of 6	Rank Accessible Vehicles as 2 out of 6	Rank Accessible Vehicles as 3 out of 6	Rank Accessible Vehicles as 4 out of 6	Rank Accessible Vehicles as 5 out of 6	Rank Accessible Vehicles as 6 out of 6
Reliable Elevators and Escalators	Rank Reliable Elevators and Escalators as 1 out of 6	Rank Reliable Elevators and Escalators as 2 out of 6	Rank Reliable Elevators and Escalators as 3 out of 6	Rank Reliable Elevators and Escalators as 4 out of 6	Rank Reliable Elevators and Escalators as 5 out of 6	Rank Reliable Elevators and Escalators as 6 out of 6
Accessible Rail Stops	Rank Accessible Rail Stops as 1 out of 6	Rank Accessible Rail Stops as 2 out of 6	Rank Accessible Rail Stops as 3 out of 6	Rank Accessible Rail Stops as 4 out of 6	Rank Accessible Rail Stops as 5 out of 6	Rank Accessible Rail Stops as 6 out of 6
Improved Signage	Rank Improved Signage as 1 out of 6	Rank Improved Signage as 2 out of 6	Rank Improved Signage as 3 out of 6	Rank Improved Signage as 4 out of 6	Rank Improved Signage as 5 out of 6	Rank Improved Signage as 6 out of 6
Better Bus Shelters	Rank Better Bus Shelters as 1 out of 6	Rank Better Bus Shelters as 2 out of 6	Rank Better Bus Shelters as 3 out of 6	Rank Better Bus Shelters as 4 out of 6	Rank Better Bus Shelters as 5 out of 6	Rank Better Bus Shelters as 6 out of 6
Upgrade "Flag" Stops	Rank Upgrade "Flag" Stops as 1 out of 6	Rank Upgrade "Flag" Stops as 2 out of 6	Rank Upgrade "Flag" Stops as 3 out of 6	Rank Upgrade "Flag" Stops as 4 out of 6	Rank Upgrade "Flag" Stops as 5 out of 6	Rank Upgrade "Flag" Stops as 6 out of 6

Muni Service Planning and Policy
Muni Service Policies are the rules and decisions we use to make Muni more accessible.

Please rank your priorities for Muni Service Planning and Policy from most to least important. 1 is most important, 5 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5
Accessibility in Planning	Rank Accessibility in Planning as 1 out of 5	Rank Accessibility in Planning as 2 out of 5	Rank Accessibility in Planning as 3 out of 5	Rank Accessibility in Planning as 4 out of 5	Rank Accessibility in Planning as 5 out of 5
Affordable Muni	Rank Affordable Muni as 1 out of 5	Rank Affordable Muni as 2 out of 5	Rank Affordable Muni as 3 out of 5	Rank Affordable Muni as 4 out of 5	Rank Affordable Muni as 5 out of 5
Staff Training Refreshers	Rank Staff Training Refreshers as 1 out of 5	Rank Staff Training Refreshers as 2 out of 5	Rank Staff Training Refreshers as 3 out of 5	Rank Staff Training Refreshers as 4 out of 5	Rank Staff Training Refreshers as 5 out of 5
Clear Service Information	Rank Clear Service Information as 1 out of 5	Rank Clear Service Information as 2 out of 5	Rank Clear Service Information as 3 out of 5	Rank Clear Service Information as 4 out of 5	Rank Clear Service Information as 5 out of 5
Community Collaboration	Rank Community Collaboration as 1 out of 5	Rank Community Collaboration as 2 out of 5	Rank Community Collaboration as 3 out of 5	Rank Community Collaboration as 4 out of 5	Rank Community Collaboration as 5 out of 5

3. Section 3: Paratransit
SF Paratransit is public transportation for people who can’t use Muni on their own. We offer van trips for shopping and recreation, taxi discounts and other programs.

Do you want to rank the importance of accessibility issues related to San Francisco paratransit? *This question is required.

Paratransit Mobility Management
Our Mobility Management Center can help you find the right transportation service.

Please rank your priorities for Paratransit Mobility Management from most to least important. 1 is most important, 5 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
More Effective Travel Training	Rank More Effective Travel Training as 1 out of 4	Rank More Effective Travel Training as 2 out of 4	Rank More Effective Travel Training as 3 out of 4	Rank More Effective Travel Training as 4 out of 4
"No-Wrong-Door" Approach	Rank "No-Wrong-Door" Approach as 1 out of 4	Rank "No-Wrong-Door" Approach as 2 out of 4	Rank "No-Wrong-Door" Approach as 3 out of 4	Rank "No-Wrong-Door" Approach as 4 out of 4
Support Community Health	Rank Support Community Health as 1 out of 4	Rank Support Community Health as 2 out of 4	Rank Support Community Health as 3 out of 4	Rank Support Community Health as 4 out of 4
Outreach to Non-English Speakers	Rank Outreach to Non-English Speakers as 1 out of 4	Rank Outreach to Non-English Speakers as 2 out of 4	Rank Outreach to Non-English Speakers as 3 out of 4	Rank Outreach to Non-English Speakers as 4 out of 4

Paratransit Capital Projects
Paratransit Capital Projects make paratransit vehicles physically accessible to seniors and people with disabilities.

Please rank your priorities for Paratransit Capital Projects from most to least important. 1 is most important, 3 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Electric Vehicles	Rank Electric Vehicles as 1 out of 3	Rank Electric Vehicles as 2 out of 3	Rank Electric Vehicles as 3 out of 3
New Paratransit Facility	Rank New Paratransit Facility as 1 out of 3	Rank New Paratransit Facility as 2 out of 3	Rank New Paratransit Facility as 3 out of 3
Technology Investments	Rank Technology Investments as 1 out of 3	Rank Technology Investments as 2 out of 3	Rank Technology Investments as 3 out of 3

Paratransit Financial Needs
Paratransit Financial Needs are the ways we keep paratransit affordable for our customers.

Please rank your priorities for Paratransit Financial Needs from most to least important. 1 is most important, 4 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Cost Effective Alternatives to ADA Van Service	Rank Cost Effective Alternatives to ADA Van Service as 1 out of 4	Rank Cost Effective Alternatives to ADA Van Service as 2 out of 4	Rank Cost Effective Alternatives to ADA Van Service as 3 out of 4	Rank Cost Effective Alternatives to ADA Van Service as 4 out of 4
Fare Assistance	Rank Fare Assistance as 1 out of 4	Rank Fare Assistance as 2 out of 4	Rank Fare Assistance as 3 out of 4	Rank Fare Assistance as 4 out of 4
Clipper Card Payments	Rank Clipper Card Payments as 1 out of 4	Rank Clipper Card Payments as 2 out of 4	Rank Clipper Card Payments as 3 out of 4	Rank Clipper Card Payments as 4 out of 4
Fair Fare Policy	Rank Fair Fare Policy as 1 out of 4	Rank Fair Fare Policy as 2 out of 4	Rank Fair Fare Policy as 3 out of 4	Rank Fair Fare Policy as 4 out of 4

Paratransit Eligibility and Enrollment
Our Paratransit eligibility and enrollment processes make it easy for you to sign up for the right paratransit service.

Please rank your priorities for Paratransit Eligibility and Enrollment from most to least important. 1 is most important, 4 is least important. Do not use the same number for multiple items. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Regional Eligibility Coordination	Rank Regional Eligibility Coordination as 1 out of 4	Rank Regional Eligibility Coordination as 2 out of 4	Rank Regional Eligibility Coordination as 3 out of 4	Rank Regional Eligibility Coordination as 4 out of 4
Improved Enrollment Processes	Rank Improved Enrollment Processes as 1 out of 4	Rank Improved Enrollment Processes as 2 out of 4	Rank Improved Enrollment Processes as 3 out of 4	Rank Improved Enrollment Processes as 4 out of 4
Support for Applicants	Rank Support for Applicants as 1 out of 4	Rank Support for Applicants as 2 out of 4	Rank Support for Applicants as 3 out of 4	Rank Support for Applicants as 4 out of 4
Online Scheduling	Rank Online Scheduling as 1 out of 4	Rank Online Scheduling as 2 out of 4	Rank Online Scheduling as 3 out of 4	Rank Online Scheduling as 4 out of 4

Paratransit Service Performance
Paratransit Service Performance is the way we test our paratransit services.

Please rank your priorities for Paratransit Service Performance from most to least important. 1 is most important, 4 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4
Same Day Reservation/Chained Trips	Rank Same Day Reservation/Chained Trips as 1 out of 4	Rank Same Day Reservation/Chained Trips as 2 out of 4	Rank Same Day Reservation/Chained Trips as 3 out of 4	Rank Same Day Reservation/Chained Trips as 4 out of 4
Community Partnerships	Rank Community Partnerships as 1 out of 4	Rank Community Partnerships as 2 out of 4	Rank Community Partnerships as 3 out of 4	Rank Community Partnerships as 4 out of 4
Staff Recruitment and Retention	Rank Staff Recruitment and Retention as 1 out of 4	Rank Staff Recruitment and Retention as 2 out of 4	Rank Staff Recruitment and Retention as 3 out of 4	Rank Staff Recruitment and Retention as 4 out of 4
Regional Service Coordination	Rank Regional Service Coordination as 1 out of 4	Rank Regional Service Coordination as 2 out of 4	Rank Regional Service Coordination as 3 out of 4	Rank Regional Service Coordination as 4 out of 4

4. Section 4: Taxis
All San Francisco taxis take part in the SF Paratransit Program. Many San Francisco taxis also have ramps for people who use wheelchairs.

Do you want to rank the importance of accessibility issues related to San Francisco taxis?

Taxi Services
Taxis are an easy and accessible way to get around the city at your convenience

Please rank your priorities for Taxis from most to least important. 1 is most important, 3 is least important. Do not use the same number for multiple items. To rank the options, please enter a number in the text box to the left of each option. You do not need to rank every option Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3
Accessible Taxi Stands	Rank Accessible Taxi Stands as 1 out of 3	Rank Accessible Taxi Stands as 2 out of 3	Rank Accessible Taxi Stands as 3 out of 3
Ramp Taxi Availability	Rank Ramp Taxi Availability as 1 out of 3	Rank Ramp Taxi Availability as 2 out of 3	Rank Ramp Taxi Availability as 3 out of 3
Inclusive Taxi Policies	Rank Inclusive Taxi Policies as 1 out of 3	Rank Inclusive Taxi Policies as 2 out of 3	Rank Inclusive Taxi Policies as 3 out of 3

5. Are you aware of any accessibility-related needs that are missing from this list? Please provide as much detail as possible.