Hello and welcome to the key criteria survey for the:The Human Rightsource, Impact, Value & Empowerment (THRIVE) Index.
The THRIVE Index has been created to support the adoption of sustainable Impact Sourcing (IS) activities. These activities contribute to broader Diversity, Equity, and Inclusion and Belonging (DEI(B)), and Environmental, Social, and Governance (ESG) initiatives within the Business Process Outsourcing (BPO), Business Process Management (BPM), Customer Contact Centre (CCC), Customer Experience (CX), Digital and IT Outsourcing (ITO), Professional & Shared Services (PSS), and broader Global Business Services (GBS) sector and sub-sectors.
Notably, the THRIVE Index will enable:
- Global enterprises to share best practices regarding the adoption and implementation of IS, DEI(B), and ESG within operations and center(s) while also gaining insights into the latest IS, DEI(B), and ESG trends;
- Global enterprise buyers of business services to better understand the current standing, competence, and best practices of industry service providers (vendors/third party providers/BPO operators) in relation to IS, DEI(B), and ESG; and
- GBS/CX/BPO/ITO service providers and third-party operators to support a) their market positioning with regards to internal programs and investments and b) research-centric awareness and analysis of IS, DEI(B), and ESG adoption and best practice both locally and globally.
Does Your Organization Meet The Criteria?
Please take some time to help us understand how your organization
meets the key criteria for the THRIVE Index best-practice rankings and recognition program with regards to your IS, DEI(B), and ESG programs, investments, and current initiatives.
- First, please complete this questionnaire with our team of field researchers. It should only take about 30 minutes of your time.
- Second, please be assured that your details and the information you share will be kept strictly confidential. No information and details will be publicly reported that would identify you, or your organization, specifically as a participant in the study. You can view our Privacy Policy here.
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