DHL Express with Stamps.com Claim Form

To start your DHL Express with Stamps.com claim for a lost or damaged package, complete the form. To avoid any delays in processing your claim, please provide all required information and include photos of damaged item (if applicable). Providing all the documents will allow for resolution of most claims within 30 calendar days.

DHL Express reserves the right to inspect, re-inspect, or salvage any shipment of any value when evaluating or resolving a claim. Therefore, all packaging and contents must always be retained until the claim is concluded. All inspections should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location or the failure to make said items available for inspection or retrieval as needed may invalidate the claim.

1. Today's Date *This question is required. This question requires a valid date format of MM/DD/YYYY.

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2. I would like to file a: *This question is required.

3. Waybill number *This question is required. All DHL Express waybill numbers consist of ten (10) digits. If a valid DHL Express waybill number is not provided, it may delay processing.

4. Please provide your preferred contact email *This question is required.

5. Please provide your name *This question is required.

6. Please provide the shipper or company name *This question is required.

7. Please provide the shippers phone number *This question is required.

8. Weight of shipment *This question is required. Provide weight units below

8. Weight of claimed items *This question is required. Provide weight units below

8. Weight units (kg or lbs)? *This question is required.

8. Detailed description of missing/lost shipment or damaged items being claimed. Please include serial numbers, quantities, and claim amounts (USD only). *This question is required.

8. Pick up date *This question is required. This question requires a valid date format of MM/DD/YYYY.

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8. Dispute Type *This question is required.

8. What is the current status of the shipment? *This question is required.