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Young People: Your Mental Health. Your Voice. Satisfaction Survey

We're reviewing the current mental health services provision for young people aged 16-25 in Liverpool.

We will be:

  • Evaluating the current mental health pathway of support for young people aged 16-25.
  • Giving young people a space to voice their thoughts and opinions on what's available, such as exploring what services they are aware of and how accessible these are. 

We're exploring young people’s mental health needs, prevention methods, the services they access, the gaps they experience in these services and their awareness of the themes and services that relate to them:

  • What are the challenges, issues and needs you face in relation to their mental health?
  • How do you feel about the support that’s available?
  • How do you feel about how/when/where you can access this support?
  • Is there specific support you would like to access that they can’t/don’t exist?
What will happen after the review?

Once we've completed the review, we will develop an action plan that strengthens the support that's available, keeping young people’s voices at the heart of this.

How can you contribute?

This short survey (which will take around five minutes to complete) explores the experiences young people have had with the services and the support they've received.
  • If you have received support, we want to understand how you felt about the process, from referral throughout your journey and after leaving the service.
  • If you know someone who has had mental health support, maybe a friend, colleague, or family member, we'd like to hear your views on their experiences. 

Every young person's views and experiences are valuable. You don't need to answer every question, but each response is important to us.

Your responses will be treated in confidence; you do not have to disclose your name or contact details if you wish to remain anonymous. 

Thank you for your time. 
 
1. Have you accessed mental health support in the last two years?   *This question is required.
Do you know a young person who has accessed mental health support in the last two years? *This question is required.
When receiving mental health support, did you feel that your emotional and mental health difficulties were fully recognised and understood? Please indicate which statement you agree with.
When receiving mental health support, did they feel that their emotional and mental health difficulties were fully recognised and understood? Please indicate which statement you agree with.
What support did they receive? (please tick all that apply)
What support did you receive?
Was the support you received right for your emotional and mental health needs?
Was the support they received right for their emotional and mental health needs?
Would you recommend this service? Please explain why. 
How satisfied were you with your experience of attending this service? 
Very SatisfiedSafisfiedNeither satisfied or dissatisfiedDissatisfiedVery dissatisfiedNot applicable
How satisfied were they with their experience of attending this service? 
Very SatisfiedSafisfiedNeither satisfied or dissatisfiedDissatisfiedVery dissatisfiedNot applicable
Did they find the service easy to access? For example, was it located in a convenient place, were the appointment times appropriate?
Very satisfiedSatisfiedNeither satisfied or dissatisfiedDissatisfiedVery dissatisfiedNot applicable
 Did you find the service easy to access? For example, was it located in a convenient place, were the appointment times appropriate?
Very satisfiedSatisfiedNeither satisfied or dissatisfiedDissatisfiedVery dissatisfiedNot applicable
Thinking about the service you received, were you given options for group or one-to-one support?
Thinking about the service they received, were they given options for group or one-to-one support?
Thinking about how you were prepared for your first appointment, before your first session, did you know who you were going to see, and did they explain who they were and what they did? 
Thinking about how they were prepared for their first appointment, before their first session, did they know who they were going to see? *This question is required.
Thinking about the care you received, did someone explain the plan of your care and were you involved in the decision-making process? Please indicate which of the following statements you agree with.
Thinking about the care they received, did someone explain the plan of their care, and were they involved in the decision-making process? Please indicate which of the following statements you agree with.

If you were given medication, were you made aware of the side effects? 

If they were given medication, were they made aware of the side effects? 
Thinking about when you came to the end of your support with your service provider, how did you feel about aftercare? 
Thinking about when they came to the end of their support with their service provider, how did they feel about aftercare? 
This question requires a valid email address.
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