Haas Rotary Repair Authorization Form

Shipping Requirements

Before submitting the rotary repair request please be aware of the following requirements:

The rotary must be clean of chips and coolant.
Cables and hoses must be coiled-up and zip tied neatly.
The rotary unit must be secured inside the crate.
Do not ship your rotary/control box before an RA number is provided.
Remove all fixtures and clamping devices from the rotary unless specifically requested otherwise.

NOTE: Incorrect packaging may result in cancellation of the Return Authorization.

IMPORTANT: Every Haas Servo Control Box has a lithium battery to maintain processor memory. Haas Automation cannot ship lithium batteries; therefore, the battery will be removed prior to shipping back to you.

You will need to purchase the batteries locally, install the batteries, and follow the instructions we provide to initialize the parameters for your unit. Please follow the link below for battery specifications and instructions.

Refer to the Rotary Service Manual - Maintenance Servo Control Battery Replacement section.

Motor Identification

Which diagram matches your Rotary Cable Connector?

Attention: All warranty repairs must be sent to Oxnard, CA (HAI), or Zaventem, Belgium (HAE).

2. Select repair facility: *This question is required. If your cable connector is any of the following:

7 Pin, 11 Pin, or 14 Pin

These pin configurations need to go to the repair location, Upper Saddle River, NJ, or Zaventem, Belgium (HAE)
These are the only repair locations that repair these older units.

2. Select repair facility: *This question is required.

Note: Due to the volume of rotary repair requests processed through the factory in Oxnard CA, all non-warranty repairs sent directly to Oxnard, CA may experience repair times of over 3-4 weeks.

To significantly reduce return time, please select one of our Haas Factory Outlet repair centers for your non-warranty repairs.

Contact Information

2. First Name *This question is required.

3. Last Name *This question is required.

4. Phone Number *This question is required.

5. Email *This question is required. This question requires a valid email address.

6. Job Title *This question is required.

Billing Information

7. Company Name *This question is required.

8. Street Address *This question is required.

9. City *This question is required.

10. State/Region *This question is required.

11. Country/Region *This question is required.

12. Postal Code *This question is required.

Shipping Information

13. Company Name *This question is required.

14. Street Address *This question is required.

15. City *This question is required.

16. State/Region *This question is required.

17. Country/Region *This question is required.

18. Postal Code *This question is required.

Product Identification

Click the product name to see images.

HA5C: Stamped into the nameplate or below the handle on the raised portion.

H5C/S5C: Located on the top between the spindle nose and the grease fitting.

HRT160/210/310/450/600 : Located on the lower left-hand corner of the front,
below the platter.

HRT7/9/11/SRT : Located on the top within one of the milled slots.

TR110 : Located on the back or center rotary.

TR160/TR210/TR310 : Located on the base in the lower left-hand corner.

TRT100: Located on the lower right-hand corner of the side of the main body.

TRT160/210/310 : Located on the base in the lower left-hand corner.

19. Index/Rotary Model *This question is required.

20. Indexer/Rotary Serial Number and P Code (if available) *This question is required.

Alarms & Reason for Repair

22. Provide a detailed explanation of the problem including alarms. Please view links before filling out this section. *This question is required. Help identifying problems can be found by checking the corresponding links below:

23. Please provide us with directions on how to reproduce the problem or any other special instructions: *This question is required.

Submit for Your Rotary RA#
NOTE: Haas Automation will contact you upon completion of the repair.
Any rotary unit shipped to Haas Collect will be refused.

Ship to:

Attention: Rotary Repair Department
Haas Automation Inc. (HAI)
2900 Challenger Place
Oxnard, CA 93030
Phone: (805) 278-1800

Attention: Rotary Repair Department
Haas Automation Europe (HAE)
Mercuriusstraat 28, 1930
Zaventem, Belgium

Attention: Rotary Repair Department
HFO Torrance
580 Madrid Avenue
Torrance, CA 90501
Phone: (310) 381-0750

Attention: Rotary Repair Department
Haas Factory Outlet
3315 Intertech Drive
Brookfield, WI 53045
Phone: (262) 373-5050

Attention: Rotary Repair Department
Haas Factory Outlet
2340 Niagara Lane N Suite 3
Plymouth, MN 55447
Phone: (763) 476-4191

Attention: Rotary Repair Department
Haas Factory Outlet
29220 Commerce Drive
Flat Rock, MI 48134
Phone: (734) 379-7788

Attention: Rotary Repair Department
Allendale Machinery Systems
18 Park Way
Upper Saddle River, NJ 07458
Phone: (800) 972-9401

Attention: Rotary Repair Department
Piotr Jakubas
Abplanalp Sp. z o.o.
Kostrzynska 36
02-979 Warszawa, Poland

Attention: Rotary Repair Department
1 Rue d'Aubreville, 55120
Clermont-en-Argonne, France

Attention: Rotary Repair Department
Teximp Retro d.o.o., Marofska ulica 23,
HR-10373 Ivanja Reka, Zagreb

Questions? Contact your local HFO

*Required Field

NOTE: Haas Automation will contact you upon completion of the repair.
Any rotary unit shipped to Haas collect will be refused.