Dear
Commercial Integrator reader,
Please take a few minutes to help recognize superior service and support from manufacturers and distributors by completing this brief survey as part of
Commercial Integrator's Quest for Quality Awards. All responses are kept strictly anonymous, thus empowering you to be candid.
In the "fill in the blank" question that follows, please write in the names of the
MANUFACTURERS that you rate as the
BEST for providing the service described in various categories (e.g., audio, video, control systems).
When voting, please do not restrict your nominations to only large manufacturers with a national presence. Please also consider smaller suppliers whose major focus might be on "niche" products and/or those that might have a presence only in some regions of the country.Preceding the question are examples of the kinds of services and actions that would be included in each of the listed categories that follow.
CUSTOMER SERVICE/GENERAL COMMUNICATION
- Phone Availability
- General Courtesy
- Speed of Response
- Receptiveness to Feedback
TECHNICAL SUPPORT
- Phone Assistance
- Online Assistance
SHIPPING/DELIVERY
- Tracking/Communication
- Costs
- Quality Assurance
- Speed
- Packaging and Labeling
WARRANTY POLICIES
- Replacement Unit Availability
- Extended Warranty Time Span
- Repair Speed
- Scope of Coverage
TRAINING PROGRAMS
- In-Person Product and Systems Training
- Online Product and Systems Training
DEALER PORTAL
- Ease of Navigation
- Frequency of Updates
- Presence of Useful Information
- Responsiveness to Inquiries