Privacy Policy

 

We at Eido Research are dedicated to ensure the company’s compliance with GDPR and to create and promote a culture of transparency and accountability. 

 

We value your privacy and promise to respect the confidentiality and sensitivity of any personal data that you provide to us directly and that our clients provide to Eido Research.

 

The following Privacy Notice sets out what information we collect, how we use the information we collect or provided to us by our clients, how we store and share this information and how you can contact us should you have any questions or enquiries with regard to your data.

 

We take data protection and privacy seriously. We review our Data Protection Policy annually and we will place any updates on our website.

 

About Eido Research

 

Eido Research Limited is a research consultancy and as such is registered as a Data Controller and Data Processor with the Information Commissioner’s Office.

 

This means as a Data Controller, we decide what personal information we need and how your personal data is collected, analysed, shared, stored, archived or deleted. When we design our data collection, we ensure that we only collect the information that is essential for our projects and that you give us consent to do so. Details of other organisations’ involvement will be provided in the participation information sheet, should they participate in one of our projects.

 

As a Data Processor, we will act on behalf of a data controller (usually our clients).

 

We at Eido Research will always ensure that our data collection and handling is in line with the data protection law and principles, which means that your data will be:

 

• Used lawfully, fairly and in a transparent way.

• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

• Relevant to the purposes we have told you about and limited only to those purposes.

• Accurate and kept up to date.

• Kept only as long as necessary for the purposes we have told you about.

• Kept securely.

 

What information do we collect about you?

 

‘Personal data’ means any information that can identify you directly (e.g. name, date of birth, address, email address, phone number) or indirectly (your thoughts or opinions).

 

We collect personal data which is relevant and necessary for research purposes. All data is held by consent, given at the point of data collection (i.e. a respondent filling out an online survey).

 

We collect data either in face to face interviews, focused groups or using a secure online platform (such as Alchemer). Information online is collected through programs that have numerous anti-hacking measures, firewalls, and constant security scans.

 

How will we use the information about you?

 

Keeping your data

 

We store personal data on encrypted hard drives, and anonymise the data for analysis on our computers.

 

We do not store your name or contact details in the same place as your survey data. Once in our system, your survey responses are identified by a unique ID number. Your name and contact details are stored separately.

 

Sharing data

 

Your personal data is kept safe and confidential at all times.

 

We do not share personal data with any other organisations, unless it is clearly stated in our participant information sheet and consent form.

 

Delivering data to our clients

 

If we are conducting a survey on behalf of another organisation, the final information returned to the client organisation is completely anonymous (it does not have your name on it unless you have chosen to reveal your identity during the survey).

 

Publishing the data

 

We use current best practice and a mathematical algorithm to ensure that no individual can be identified from the trends and statistics in our publications. We select quotes sensitively and publish under pseudonyms.

 

Your rights

 

Your information still belongs to you and you can withdraw your consent for us to hold your information at any time. By law, with regards to your personal data, you have rights:

 

• The right to access – You have the right to request for copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Manager, Ben Winkley (ben@eidoresearch.com) or write to him at the address below.

 

If you have any questions or complaints about how Eido is processing your personal data, we have one month to respond to you. We aim to only store your information to serve our clients and public good, but if you would like to exercise any of your rights, please contact our Data Protection Manager, Ben Winkley via email ben@eidoresearch.com or via post at:

 

Ben Winkley

14 Hillbury Road

Warlingham

CR6 9TA

 

Should you have any concerns about the way Eido Research is handling and processing your data, you can contact the Information Commissioner’s Office to make a complaint on on 0303 123 1113 or go to their website (https://ico.org.uk/global/contact-us/) for further information.